It was very disheartening to know that Smart Financial does not offer 24 hour fraud reporting. I had to wait until the next morning to report fraud
Anonymous
•
Jul 25, 2026
none
Anonymous
•
Jul 17, 2026
When my husband was the ONLY customer in the Kingwood branch and had to wait over 4 minutes for a teller to appear on screen was not good customer service!
Anonymous
•
Jul 12, 2026
It’s a great experience to use the machine. All at one time you can do everything. The employees there at the bank are always helpful and friendly.
Anonymous
•
Jul 10, 2026
5.0/5
5.0/5
Synithia was very helpful and courteous. She made the experience very enjoyable.
Anonymous
•
Jul 8, 2026
I wish the tellers were in person.
Anonymous
•
Jul 4, 2026
Always great service! Love my credit union
Anonymous
•
Jul 3, 2026
Had to wait until the agent came on line for maybe 5 minutes to do the transaction. Could be they were real busy.
Anonymous
•
Jul 2, 2026
I need to transfer money out of one account to another accountIt been very hard to transfer my money. I need to talk with the main personIt's terrible to try together your money
It was very disheartening to know that Smart Financial does not offer 24 hour fraud reporting. I had to wait until the next morning to report fraud
Anonymous
•
Jul 25, 2026
none
Anonymous
•
Jul 17, 2026
When my husband was the ONLY customer in the Kingwood branch and had to wait over 4 minutes for a teller to appear on screen was not good customer service!
Anonymous
•
Jul 12, 2026
It’s a great experience to use the machine. All at one time you can do everything. The employees there at the bank are always helpful and friendly.
Anonymous
•
Jul 10, 2026
5.0/5
5.0/5
Synithia was very helpful and courteous. She made the experience very enjoyable.
Anonymous
•
Jul 8, 2026
I wish the tellers were in person.
Anonymous
•
Jul 4, 2026
Always great service! Love my credit union
Anonymous
•
Jul 3, 2026
Had to wait until the agent came on line for maybe 5 minutes to do the transaction. Could be they were real busy.
Anonymous
•
Jul 2, 2026
I need to transfer money out of one account to another accountIt been very hard to transfer my money. I need to talk with the main personIt's terrible to try together your money