The staff is helpful, courteous, and professional

Met expectations for quality customer service!

I visited your branch recently and had a wonderful experience with one of your tellers. After finishing my transaction, he told me about the paper shredder service you had available and encouraged me to come back if I had items to shred. I returned later, and he kindly helped me shred my documents, even offering snacks and juice while I waited. His friendliness and helpful attitude really stood out, and I wanted to make sure he gets recognized for excellent customer service

Smart is doing a phenomenal job. The major banks should take lessons!

Don’t know what she was checking for. Did not need immediate availability of funds, so the transaction took way too long. Her microphone or the system sound kept fluctuating and I was unable to hear her at times and I had to ask her to repeat herself.Dislike your ATM outside because I have to accept the denominations it wants to give me, not what I want. If I refuse a $100 bill several times, why does it continually try to give it to me. I use $1 bills much more than $100 bills, but it limits the number I can have. HIGHLY irritating. It should also be able to recognize my language preference when I insert my card, I should not have to choose a language preference.

Nothing at this time.

The staff at the Kingwood Branch location has always been extremely helpful and friendly. They have help me and my family with all our credit union issues. They are all great individuals who I appreciate for everything they do.

None at all the staff at the bank are always very nice and friendly. And will to answer my question if I have a?

Josue helped me and he was extremely helpful.

I really don't have anything to say, it's always a pleasant environment every single time, so thank you 🙏