When my husband was the ONLY customer in the Kingwood branch and had to wait over 4 minutes for a teller to appear on screen was not good customer service!
Anonymous
•
Jul 12, 2026
It’s a great experience to use the machine. All at one time you can do everything. The employees there at the bank are always helpful and friendly.
Anonymous
•
Jul 10, 2026
5.0/5
5.0/5
Synithia was very helpful and courteous. She made the experience very enjoyable.
Anonymous
•
Jul 8, 2026
I wish the tellers were in person.
Anonymous
•
Jul 4, 2026
Always great service! Love my credit union
Anonymous
•
Jul 3, 2026
Had to wait until the agent came on line for maybe 5 minutes to do the transaction. Could be they were real busy.
Anonymous
•
Jul 2, 2026
I need to transfer money out of one account to another accountIt been very hard to transfer my money. I need to talk with the main personIt's terrible to try together your money
Anonymous
•
Jun 27, 2026
It doesn't matter, you won't read this or make changes. Teller and manager did not want to give me MY money that I demanded. Isn't this illegal? Telling me that the machine did not have enough money than giving it to me when I called them on it. With the tele tellers, the entire lobby can hear our private transactions. This should also be illegal. Whoever set up this branch has mush for brains. Hire mature managers.
Anonymous
•
Jun 23, 2026
Yes, the intercom was not working so I had to use the hand held phone. It was extremely dirty. Please have these cleaned.
When my husband was the ONLY customer in the Kingwood branch and had to wait over 4 minutes for a teller to appear on screen was not good customer service!
Anonymous
•
Jul 12, 2026
It’s a great experience to use the machine. All at one time you can do everything. The employees there at the bank are always helpful and friendly.
Anonymous
•
Jul 10, 2026
5.0/5
5.0/5
Synithia was very helpful and courteous. She made the experience very enjoyable.
Anonymous
•
Jul 8, 2026
I wish the tellers were in person.
Anonymous
•
Jul 4, 2026
Always great service! Love my credit union
Anonymous
•
Jul 3, 2026
Had to wait until the agent came on line for maybe 5 minutes to do the transaction. Could be they were real busy.
Anonymous
•
Jul 2, 2026
I need to transfer money out of one account to another accountIt been very hard to transfer my money. I need to talk with the main personIt's terrible to try together your money
Anonymous
•
Jun 27, 2026
It doesn't matter, you won't read this or make changes. Teller and manager did not want to give me MY money that I demanded. Isn't this illegal? Telling me that the machine did not have enough money than giving it to me when I called them on it. With the tele tellers, the entire lobby can hear our private transactions. This should also be illegal. Whoever set up this branch has mush for brains. Hire mature managers.
Anonymous
•
Jun 23, 2026
Yes, the intercom was not working so I had to use the hand held phone. It was extremely dirty. Please have these cleaned.