Decirles , Que tienen muy buena atencion y ayudan en todo y buscan la sulucion al caso y gracias. Señor Josue es muy professional y conciente del caso que concierne.

None at this time.

All went well. Thanks.

Not the fault of anyone at the branch but this was actually our second attempt to open an account for our daughter. We originally stopped by on Friday and they had just recovered from a power outage. While we were waiting, a very brief, power outage (1-2 seconds) knocked things offline again. I would have figured there would be some kind of battery backup (UPS or other) especially since power outages are common in Kingwood.

I see no accommodations for handicapped people

The staff is helpful, courteous, and professional

Met expectations for quality customer service!

I visited your branch recently and had a wonderful experience with one of your tellers. After finishing my transaction, he told me about the paper shredder service you had available and encouraged me to come back if I had items to shred. I returned later, and he kindly helped me shred my documents, even offering snacks and juice while I waited. His friendliness and helpful attitude really stood out, and I wanted to make sure he gets recognized for excellent customer service

Smart is doing a phenomenal job. The major banks should take lessons!

Don’t know what she was checking for. Did not need immediate availability of funds, so the transaction took way too long. Her microphone or the system sound kept fluctuating and I was unable to hear her at times and I had to ask her to repeat herself.Dislike your ATM outside because I have to accept the denominations it wants to give me, not what I want. If I refuse a $100 bill several times, why does it continually try to give it to me. I use $1 bills much more than $100 bills, but it limits the number I can have. HIGHLY irritating. It should also be able to recognize my language preference when I insert my card, I should not have to choose a language preference.