No, everyone is always friendly and helpful and always willing to help if needed. Jonathan is always very courteous and always helping everyone.I would refer a friend or relative to join.

My $15 to open a shared savings was taken out of a wrong account at my Credit Union. other than that everything went well. I did not use the virtual teller and I worked with Johnathan, No David there other than me.

My experience at the Kirby location was ideal. I was attempting a transaction of which I was unfamiliar. Mrs. D. patiently walked me through each step of the process. Her kind and calm nature as well as expert knowledge and skills were greatly appreciated.

No

The ATM outside is not always functioning well. This causes me to have to go into the credit union.

I have been at Smart Financial so many years. That is why I am still there. They will work on whatever my problems are and take care of it.Their courtesy is very commendable. They are friendly and very helpful. I have no plans of banking anywhere else.

Personal tellers would be a great addition. We had a bad experience with your deposit system and their was not an immediate response to help.

No complaints

Very good customer service

I am very frustrated with the teller wait times every time I visit a branch. The wait is consistently long, and I don't understand why it takes so much time for a teller to assist customers.I am looking forward to the TDECU takeover because their branches have tellers readily available to assist customers. I hope this transition will result in faster, more efficient service and a better overall banking experience.