Very positive experience

Raven was very helpful, patient, personable and friendly.

It was an extremely pleasant and professional.

HONE AT THIS TIME

I’ve been with Smart Financial for many years and you all are always thus for very good. Thank you.

All dominations should be accessible including $10, $50. To leave Smart Financial and have to go to a bank or grocery store to get these dominations is tough. People looking to steal can trail a client from one money establishment to the other.

I was very satisfied with my loan experience. I had an offer for a signature loan and it was honored.

Extremely excellent customer service from Ms. RAVEN GRAY

J J outstanding

In my opinion, the teller conversation are extremely loud. Everyone in line , in the bank, can hear your private business transaction. When I’m taking large amounts from my account, I don’t like others hearing this from me or the teller. It can be a safety issue. This is why I have opted to only use the chat feature. However, the tellers expect you to talk and don’t know that you are typing in “chat only”. So then this teller starts repeating…can you hear me…loudly, over and over. My suggestion is to somehow alert the teller that you have clicked the “chat option” so that they won’t expect you to talk. I’m sure that the virtual teller choice saves money for the bank but there’s something to be said about “in person” and “privacy”. I also bank at Chase and I feel comfortable speaking with a face to face teller each time I go there. It’s more personable and private. Don’t mean to offend but just sharing because you asked.