JJ was very understandable and very accommodating also patient with me . i did not know about the low interest, i was at the branch to talk about my mortgage late fee and he told me about the new rate and he took his time to help call my car loan bank and assisted me to request for the pay off information, he made the process so smooth for me and I was so happy that he worked with him anytime

Great teller to customer interaction

My experience with Smart Financial was exceptional as usual. I am always treated like I matter, no matter what I need. Raven Gray was very nice and patient with me. Being a senior that is a great attitude. We are not always treated with respect. People-Passion-Purpose I is is true at smart financial.

Give her a raise

Give Raven a raise

Mr. Jonathan Bates was very nice friendly and took care of all my needs. Very professional and excellent employee.

Everyone was very professional

Apparently the building was experiencing an electrical problem, could not print info requested.

No. I appreciate the hassle free experience. However, when I called the customer service number to find out why my direct deposit was not a day early, the representative could not tell me anything but that it was a “privilege” the bank extended. I had to find out on my own that ACH deposits were delayed due to the Memorial Day holiday. The phone call was frustrating and not helpful at all.

professional and Efficient