My transactions with my agent was fabulous. She was great would recommend her to anyone.

The audio wasn’t working, so I couldn’t hear Ana. She tried problem solving but finally asked me to type out my messages to her. This was in no way Ana’s fault.

I received 6 bills, but one was not accepted for deposit at my bank’s atm.

CeCe has been very kind as well as helpful whether I call or come into the bank. She treats me like a person and not just an account. Thank you!

Nope

Carla is wonderful. Knowledgeable and a great communicator. I always appreciate her help with any of my banking needs.

Carla is the best!

No

David was professional and kind

This representative of Smart Financial was very courteous and professional in helping me arrange the funds necessary, but she also listened to my concerns.I appreciate the care she took in answering my questions by calling the main office fraud detection representative and to rectify the situation immediately..It is a pleasure to do business with the branch office.