Always a good experience

Only working unit that worked. Shame the phone did not. Now we let all folks waiting know what your business is.

I wanted to refinance my car and googled "refinanced used car with high FICO," and you all were the only local brand that resulted. From application to call to documents needed, not only did I refi the car I originally requested, but we also refied my second car (purchased on the same day) before I could drive to the branch. Everything was straightforward, and CeCe was so confident in the process.

Long wait time

No. Everything was fine.

There is not a single thing I could think of that would improve my wonderful experience!!

Don't allow the upcoming merger diminish the personalized service experience.

It was great they doing a great job

The transaction felt very impersonal. I am a disabled person and it was physically very hard to stand there and figure things out for myself

She made the whole loan process so easy and fast! Stayed on top of everything and was great as explaining everything to me, would email me and also call me with updates.