Wish there were more in person tellers than having to deal with people on screen. Ariana was very nice and polite.

I wish there would be in person tellers.

no

Everyone who passed near me inquired if I had been helped. Very courteous staff.

Great service overall

NONE AT THIS TIME

Guillermo was very up-to-date with the loan process and handled my needs outstandingly

He was training a coworker and enjoyed it.

No actual person in the bank doing transactions is a disappointment for me. Also, I went in the bank to withdraw money and get change, and I was told by the teller the machine had no $5. I think that is crazy.

We have borrowed and repaid smart fcu several times however I felt the underwriter was very reluctant to allow us to borrow and put stipulations to close our cards and do not understand why. Felt discriminatory in ways. Also in the past we were able to pay the cards directly and the loan was funded to us so we could pay. This time a check was cut to the creditor. Again why and for what reason?