I have been with Smart Financial for many years and have been pleased with the service whether an inquiry or problem. The employees are like family inside and outside, so keep hiring the caliber personnel that exist today.

Great customer service at the Sugar Land Branch.

NO

Great experience, surprised my time there was shorter than expected. Front desk was very helpful

The person that had this experience was Valeria Jackson who is also on the account.

I need to speak with someone regarding a dispute that was placed several weeks ago.

No everything was satisfactory

I appreciate the professionalism

I tried to open online and was rejected by the system. I was told it had to be in person. I do not live close to a branch so it was significant time and toll road $ for me to do this. I was told I could only fund the account with cash and that I had to fund it immediately. I don't carry cash regularly since COVID so I had to use the ATM in the branch which charged me fees. I would like to have these fees refunded.

Everything was good