Polite, prompt and excellent customer service

The service team were excellent. Good communication, regular updates, and information and advice as required. Exceptional service from Jay, who made a difficult situation workable and maintained regular and inclusive communication. The loss of one star was as the result of an extremely unhelpful receptionist, who refused to listen or accept the needs of a customer. I think this would put me off using Maidstone again.

My wife was actually buying the car, albeit my name is on the paperwork, and she was happy throughout the process, and did not feel talked down to when asking her many question.

I was very impressed that a puncture with a slow leak was detected and repaired gratis. A little sad sad that the rear was not vacuumed but under the circumstances you still get a five 😊

Service was excellent from pick up to drop off

Ola was very attentive. Whole dealership is a pleasure to visit.

Fairly quick drop off and collection. Car valeted before return.

Ashley hook was great and made everything very easy and comfortable from start to finish.

Would've been 5 stars but considering I turned up early, I still had to queue for slightly longer than I would've expected

The Service is first class, the Staff are great, courteous, polite and there to help.