The response time for communications is absolutely horrible. The timeframe for having maintinance & service on my system — for which I paid (even more for the highest level warranties) — is unacceptable. I reported a problem that started on April 4th. After almost 2 months (all without anyone picking up the phone, returning phone calls, or responding to emails for at least a week or longer each time), Solar Energy World said I need to wait until June 17th for a technician to come to my home. That is absolutely unacceptable. In the time I’ e waited, additional problems have occurred, including breakers being tripped for reasons unknown — causing almost half my microinverters to stop reporting along with the original issue of a microinverter on another roof / array, which hasn’t reported since April 4th.

The rep was beyond polite and professional. He is very knowledgeable and pleasant.

Andy is a very personable, knowledgeable &professional employee.

Ryan was personable, thoughtful and took pains to ensure we were fully informed of each stage of the process.

No

We had the pleasure of working with Gabby today and I couldn’t be more happy with the process and just the overall experience that she was able to provide! We have 3 small boys and they are a handful, but Gabby was so receptive to making the conversation as easy as possible for us! It was an incredibly friendly consultation and she truly made us feel welcome and comfortable discussing our energy goals for our newly purchased home. I swear by the end of it, she may has well have been a member of our family. We truly appreciate her patience and knowledge to make this process easy to understand, with her ability to communicate in a comfortable and informative manner. Thank you so much!

the solar is nothing great but the ales person knew I did not qualify for the Md. solar grant but used it to help sell the project

Scott Grams is a great asset to your company, a top-notch sales person, very knowledgeable and informative, plus likeable.

I like the service so far… no complaints

Very professional, knowledgeable, patient, polite and answer all my questions and concerns.