Not sure I ever revived quote or proposed layout.. may have gone to junk email. Please provide updated quote kidharvey@hotmail.com

Before install, I definitely felt they were very pushy and changed what I was told initially two to three times which was really frustrating because I thought I understood everything and then they would alter something, and I can't say all of it was truly justified. They are also located in Maryland and take Virginia residents yet complain about the traffic and the drive. The scheduler complained, the employees complained, everyone seems to complain about it and I don't understand why you would have a company everyone based in one spot but accept customers elsewhere and complain to the customer about the travel. That is not my fault and not my concern... I should not be bearing the burden of feeling guilty about it but they lay it in thick.Days before install I asked over email all what they needed access to so I could ensure everything was easy as my house is older and things like the utility room are cramped as I use them for storage. I was told just the attic, the roof, and the hot water heater. I cleaned out the entire area around the hot water heater and moved it into a nearby room trusting that there was no reason they needed to have access to the water shut off since they mentioned nothing of it. WithOUT my permission, they opened that room door, moved a bunch of stuff, broke things!!, and closed the door before they left without ever telling me that they went in there. When I went to move everything back and found out, I contacted them and was ignored. A bit after install, I noticed there was a bunch of leaves building up in their critter guard. I contacted them and they sent a person out who confirmed that it was improperly installed. They tried to fix it the best they could and said if I have any further problems to let them know. Months go by and it's building up again so I contact again, this time I am told that I will be charged a service fee if it is not their fault. I said I can't afford the service fee and they need to come fix it, it's been silenced since then and the requests for reviewing them that were sent at LEAST every 3 weeks also stopped. Hopefully this doesn't ruin my new roof!! I'm supposed to have guaranteed maintenance on this system and I'm being ignored so there's no way in good faith I'd recommend this company. Nothing is as they claim during the first meeting and they don't stand behind their work either.

Very concerned that the sales man Alexander took a photo of the cancelled check he told me I had to write the voided check in order to hold the price even though he was told we needed to check with the attorney and accountant and would therefore not be entering into a contract that day.

Very knowledgeable and upfront about all aspects

Very personal salesman, Rob.

He was very knowledgeable and concise

Mio is very knowledgeable and helpful.

Presentation ,- excellent, friendly and courteous individual

Rep was Great

Cory was great! Very knowledgeable.