SEW communication needs to be improved internally and externally. My project was delayed weeks when the area that submits applications didn't have my Dominion Power account number and they said nothing. My field energy advisor only found out about the problem after I repeatedly asked about the delay. I've had a list of questions about my system since February that I'm still trying to get answered. The person assigned to answer my questions has not even acknowledge getting the questions or providing status for providing answers. All along the way I had repeatedly had to question the status of my project and often it was hard to get a reply in an timely manner. The installation left the main cable that connects to my meter spliced together instead of directly connected to the meter. I had a hard time getting this corrected and getting the county inspection completed. Poor communication at SEW was a reason for this problem. Over all it was a frustrating and time consuming process for me. It seems like I needed to be like a project manager, checking status and pushing to get things done.

Keep up the good work. You must have the right individuals in the right positions to continue to grow.

Brian was very good and I love the fact that he loves dogs because my dogs are annoying and loud normally but he didn’t care about me leaving them out which made my life honestly easier! Also a very well informed about solar and nice guy.

It was good to know more about solar panels. I did this for the envoirment.

Taneeka was five minutes early which I loved. She was very nice and took the time that I needed to understand everything. Great employee

Ryan was very personable and engaging. He was able to explain everything thoroughly as well as keep our attention while doing it.

The critterguard that was installed (required for warranty coverage of wiring) was so poorly installed, even after I called for it to be fixed, that I would recommend people avoid installing it. The installation was so badly done, that animals can still get under it, and it catches leaves, tree debris, and anything that slides over the panels. I could have done a better job myself if I had been given the materials. SEW should be embarrassed by the way this was installed, especially since you can see it from the street and people are asking me why I have so many leaves stuck under and around my panels.

He was very knowledgeable.

Jake was an excellent sales rep. He answered all my questions and concerns about the installation process. Made sure he went over everything and made the process really easy.

Daren was courteous knowledgeable and efficient telling me everything I needed and what I could expect. He knows I will seek for two more quotes then make a decision. I thank Daren for his help.