When Maintance came 7/14, the problem with washer did not duplicate so we are in limbo until it repeats the water leak.I Sat 7/11 I made a emergent request with a ph call to the emergency no., Mr.Rock replied by phone sat evening and said he would be by Sun morn., luckily I did not have any more water from under the washer but since no one came sun. I issued a regular maintance request on line explaining no one came still Monday 7/13 as I was afraid to use washer. Tues 7/14 I went to office and asked Kathy about the request if it slipped thru the cracks? About 4:15pm Tues. David came, listen attentively, offered helpful feedback but he tried to see if problem would duplicate and it did not. Thankful David came to check readily. Any communication to let the tenant know when tenant can expect someone to just even assess the issue is extremely helpful and alleviates anxiety or worry . Thank you Kathy for helping getting the attention to the matter. Becky L.

Too many complaints made to resident after move in about compacted boxes and bags of plastic wrap while furniture was delivered. No consensus from staff about where to dispose of those move in items wo complaints. Too many email lectures about training delivery ppl to enter gate, complaining about food deliveries, etc when explicit delivery instructions to delivery companies are permanently on file. Too formal about submitting work orders—can’t be an email and must be done on resident portal by senior who can barely use tech. Lectures about carts, and visitors and visiting pets. Rules enforced unevenly—some ppl have big dogs, kids, teens visiting. Sometimes trash is picked up Sunday to Thursday 4-7pm and sometimes it’s not picked up for everyone if the vendors pickup bin is full. Work ppl entering wo waiting for resident to answer door. Ants and roaches entering around exterior doors. The apartment is nice and the clubhouse is nice but resident would not enter contract again if could do over due to too many sour notes and not enough sweet. It should not be so difficult to just do a normal move in and feel safe, welcomed and able to expect rules to be fair and even. Ive made many moves throughput life and never had such an authoritarian welcome from day one. Hopefully it gets better?

David was extremely polite and efficient! His care to do a good job was appreciated.

Request was completed quickly

David rapidly came and changed my AC filter. Solea can be so pleased they have him as an employee who truly cares about the residence.

David is a wonderful addition to our staff and went the extra mile, checking my AC drainage and doing extra maintenance above and beyond just replacing the filter.. So happy to have him.

All good, I've been here 7 years. The rent, however, is too expensive.

Replaced the AC filter, but he left things that he took off, or handed to me from the metal cover. He did not put things back like he found them, and he did not say anything about replacing the items to their places.

There is nothing perfect at any senior facility...I can and do make suggestions that don't happen. SOLEA Cinco Ranch is better than the rest. We're staying. We've got great neighbors, managers and social events. We love our apartment...the floor plan is comfortable.

It is a great place to live and to enjoy the life of people at our age