David arrived in the AM with new light bulbs. Much appreciated.

The employee worked on ice maker but it isn’t fixed. It will not quit making ice. I had to pull wire partly out to stop it because the ice container was going to spill over.

Not a fan of the open hallways. Parking far away is an issue. Also feel there be two more elevators at least on the end of buildings. Would love to have a beauty shop in house.

Need more cleanliness in hallways. Lots of bird poop.

David had to make several attempts to access my apartment because I was not at home when he came and the key he had was not working.

Friendly, professional service

Solea has improved immensely in the last 1-2 years. I am pleased to remain here as long as possible

Great maintenance visit!!

When Maintance came 7/14, the problem with washer did not duplicate so we are in limbo until it repeats the water leak.I Sat 7/11 I made a emergent request with a ph call to the emergency no., Mr.Rock replied by phone sat evening and said he would be by Sun morn., luckily I did not have any more water from under the washer but since no one came sun. I issued a regular maintance request on line explaining no one came still Monday 7/13 as I was afraid to use washer. Tues 7/14 I went to office and asked Kathy about the request if it slipped thru the cracks? About 4:15pm Tues. David came, listen attentively, offered helpful feedback but he tried to see if problem would duplicate and it did not. Thankful David came to check readily. Any communication to let the tenant know when tenant can expect someone to just even assess the issue is extremely helpful and alleviates anxiety or worry . Thank you Kathy for helping getting the attention to the matter. Becky L.

Too many complaints made to resident after move in about compacted boxes and bags of plastic wrap while furniture was delivered. No consensus from staff about where to dispose of those move in items wo complaints. Too many email lectures about training delivery ppl to enter gate, complaining about food deliveries, etc when explicit delivery instructions to delivery companies are permanently on file. Too formal about submitting work orders—can’t be an email and must be done on resident portal by senior who can barely use tech. Lectures about carts, and visitors and visiting pets. Rules enforced unevenly—some ppl have big dogs, kids, teens visiting. Sometimes trash is picked up Sunday to Thursday 4-7pm and sometimes it’s not picked up for everyone if the vendors pickup bin is full. Work ppl entering wo waiting for resident to answer door. Ants and roaches entering around exterior doors. The apartment is nice and the clubhouse is nice but resident would not enter contract again if could do over due to too many sour notes and not enough sweet. It should not be so difficult to just do a normal move in and feel safe, welcomed and able to expect rules to be fair and even. Ive made many moves throughput life and never had such an authoritarian welcome from day one. Hopefully it gets better?