This was a manufactured part that failed and the part had to be ordered which was out of Soleas control I was graciously allowed to use a washer in an empty apartment until the part arrived

I really appreciate Jessica making arrangements to let us use another washer while we were waiting for our part to arrive. I also very much liked the fact that a new part was ordered and a technician from Flamingo Appliance Repair replaced it

I thought that no air conditioning in the hallway would be a hard problem to solve, but it was taken care of. We have no thermostat in our hallway, so I don’t know how they did it.

He actually remounted the fan. Thank goodness . And then replaced an incorrect lightbulbIt was for a dimmer switch and we don’t have one. Thank you Brian

All staff employees are excellent, professional, and knowledgeable. They all make you feel you're wanted. Will do everything to help you. But, unfortunately, the Break the lease program did not work for us!Example. I have a lease ending 12/31, and my manager is making every effort to help. I have rented since 9/09/22, rent paid on time, no noise complaints. I have been dealing with noise from the apartment below, has notified the manager each time, but nothing has been done!

That was my third request and finally got a response. Carlos did a good job once he got the order.

the infestation of ants in my apartment and outside has detained my move in. you have been trying for a month now, but it still needs to be taken care of otherwise I am fine

I am still waiting on a couple of things to get done which I have submitted several times since the first week of September