Compared to another clinic, I felt there was a lot more respect for me as the patient and my family. Previous clinic only wanted to interact with the patient.

Compared to another clinic, I felt there was a lot more respect for me as the patient and my family. Previous clinic only wanted to interact with the patient.

Compared to another clinic, I felt there was a lot more respect for me as the patient and my family. Previous clinic only wanted to interact with the patient.

Spring is fantastic and everyone I encountered was amazing. I felt well cared for and the environment was just so low stress and positive. Huge kudos to all the nurses, especially Melissa and Marissa, Dr Fisher, and Dr Dovey who did my retrieval. Communication was outstanding. The authorization part was the only hiccup- my patient navigator said the clinic handles the authorizations with Progyny after the initial authorization I pursued myself but Progyny didn�t have any authorizations on file when I went to order my medications which caused some back and forth and confusion.

Spring is fantastic and everyone I encountered was amazing. I felt well cared for and the environment was just so low stress and positive. Huge kudos to all the nurses, especially Melissa and Marissa, Dr Fisher, and Dr Dovey who did my retrieval. Communication was outstanding. The authorization part was the only hiccup- my patient navigator said the clinic handles the authorizations with Progyny after the initial authorization I pursued myself but Progyny didn�t have any authorizations on file when I went to order my medications which caused some back and forth and confusion.

Everyone was very kind and patient.

Everyone was very kind and patient.

Prior to entering treatment, I had a few back and forth with the patient navigator about if Spring would accept my supplemental insurance. The patient navigator insisted that my supplemental plan was not accepted. After a few rounds of communication and clarification, she realized that I�m a Kaiser employee and then suddenly my supplemental plan had a valid coverage. I wish the patient navigator would have explored all aspects of my profile before initially stating that my insurance plan would not cover. This misunderstanding was minor, but it added to my anxiety of possibly not having some insurance coverage/reimbursement for a very costly treatment, despite I did my homework of calling the insurance prior to initiating contact with Spring. Also, I wish there were more explanation about the priming medication for the cycle. After deciding the start treatment I was told the financial adviser would reach out to me, I did not hear, so I wrote to the financial advisor. I did not hear back for a week. I called and found out that financial advisor was on PTO. At that time, communication was still on email, I know after the move to communicating on Portal, things should be more streamlined. My suggestion retrospectively is to have an auto-away message on vacation/away, so those who email will have a better expectation of when to hear back, or make other decision to communicate with other staff members. After entering treatment plan, my experience has been wonderful. I had tight & timely communications with team members and RNs, and great skill/approach from Dr. Fisher!

Prior to entering treatment, I had a few back and forth with the patient navigator about if Spring would accept my supplemental insurance. The patient navigator insisted that my supplemental plan was not accepted. After a few rounds of communication and clarification, she realized that I�m a Kaiser employee and then suddenly my supplemental plan had a valid coverage. I wish the patient navigator would have explored all aspects of my profile before initially stating that my insurance plan would not cover. This misunderstanding was minor, but it added to my anxiety of possibly not having some insurance coverage/reimbursement for a very costly treatment, despite I did my homework of calling the insurance prior to initiating contact with Spring. Also, I wish there were more explanation about the priming medication for the cycle. After deciding the start treatment I was told the financial adviser would reach out to me, I did not hear, so I wrote to the financial advisor. I did not hear back for a week. I called and found out that financial advisor was on PTO. At that time, communication was still on email, I know after the move to communicating on Portal, things should be more streamlined. My suggestion retrospectively is to have an auto-away message on vacation/away, so those who email will have a better expectation of when to hear back, or make other decision to communicate with other staff members. After entering treatment plan, my experience has been wonderful. I had tight & timely communications with team members and RNs, and great skill/approach from Dr. Fisher!

The number of calls and texts I got in regard to payment in advance was really a poor customer experience and made me feel mostly like a monetary transaction rather than a client dealing with a sensitive topic. I confirmed so would pay in advance of the deadline and still received at least three follow up calls and texts. The follow up, post visit, has been far less. Additionally, if you have patients pay in advance, you should provide an itemized receipt for them instantly for insurance reimbursement purposes.