My first round was fantastic, I felt so supported and had no issues. My second round was completely different. The nurse I had during my ultrasounds was not friendly and my prescription refill experience was HORRIBLE. Refills were not called in on time or at all and I had to physically go to the pharmacy to pick up. Your portal is an absolute Joke and made the experience worse as I was unable to communicate with my team in a timely manner. I was excited and had originally referred several people to your facility - my last round was not pleasant and I have stopped making the referrals. As a very expensive option when it comes to egg freezing, I originally felt your client care was worth it. My second round changed my feelings completely and I do not feel that the client experience was worth it.

More emphasis on what to expect afterwards in terms of pain. We need to stop minimizing and normalizing women�s pain.

More emphasis on what to expect afterwards in terms of pain. We need to stop minimizing and normalizing women�s pain.

Overall, I�m so impressed with the level of care of professionalism at Spring Fertility. The team has been incredible to work with, so responsive, and my care (especially the day of retrieval) was flawless. Would absolutely recommend to a friend considering egg freezing. Thank you!!

Everyone has been great except the finance team, they�re hard to get a hold of and don�t provide much info/updates (ie it�s been 1.5 weeks post retrieval and I still don�t have an invoice/receipt for the $16k to submit to insurance)

Everyone has been great except the finance team, they�re hard to get a hold of and don�t provide much info/updates (ie it�s been 1.5 weeks post retrieval and I still don�t have an invoice/receipt for the $16k to submit to insurance)

I would say that I have been at spring 3 cycles. The responsiveness from the team has changed. I felt like I had to do a bit of the follow ups and determining next steps. Unfortunately the first time I went through the cycle I had so much attention and connection and now the process has deteriorated. This is a very stressful time and we are constantly planning to make sure we meet dates and things we need to do. I love the team but just a small improvement is needed in the next steps process and follow up. The portal has helped a lot as I�m sure the emails weren�t affective

I would say that I have been at spring 3 cycles. The responsiveness from the team has changed. I felt like I had to do a bit of the follow ups and determining next steps. Unfortunately the first time I went through the cycle I had so much attention and connection and now the process has deteriorated. This is a very stressful time and we are constantly planning to make sure we meet dates and things we need to do. I love the team but just a small improvement is needed in the next steps process and follow up. The portal has helped a lot as I�m sure the emails weren�t affective

Dr. Yoder and her team were truly remarkable. They made me comfortable every step of the way and I will highly reccomend Spring Fertility to anyone seeking fertility treatment in the future!

The care team is not very good / diligent about following up with me after the consultation. There's been a lack of communication overall.