Oakland MA inexperienced at drawing blood, makes mistakes and requires multiple sticks

It's a bit weird to have this survey come 3 weeks after a failed FET. Not the most sensitive.

It sometimes felt like I had questions that I would have loved to talk to my doctor but really only has access to my nurse ( which granted was largely completely adequate)

Multiple nurses inexperienced at drawing blood; didn�t seem well prepared to manage my post-op complications; only interacted with Dr Tran for about 5 seconds. Patient navigator was great and my primary dr�s nurse was great. Financial team took several rounds of communication over many weeks to get the documentation I needed, lack of transparency about insurance-billed cost.

Honestly, the most annoying part was that Spring didn�t take Blue Cross. I wasn�t aware until I had already ordered meds through Alto that I needed to go through Freedom, so the first round of meds weren�t covered by my insurance. Making that process clearer would have been helpful. The finance team was hard to reach sometimes and took a week or more to get back to me. The medical services were friendly and reliable and I trusted everyone I met. Thank you!