I�m truly happy with all the care providers at Spring. This is not a process that I initially wanted to go through. However, all of my care team has made things very easy during this difficult situation. I feel so much ease now and am excited about my next steps with Spring. Thank you all for being so amazing to myself and my husband.

I�m truly happy with all the care providers at Spring. This is not a process that I initially wanted to go through. However, all of my care team has made things very easy during this difficult situation. I feel so much ease now and am excited about my next steps with Spring. Thank you all for being so amazing to myself and my husband.

I have loved my experience at Spring and I have felt so well cared for. I also wish I�d had more frank coaching from Dr Dovey at the front end that this really and truly might not work or go the way we want it to. The one piece I wish you had more support around is the emotional rollercoaster and both coaching at the front end but also perhaps a counselor on the care team? I would have really benefited from that immensely.

I have loved my experience at Spring and I have felt so well cared for. I also wish I�d had more frank coaching from Dr Dovey at the front end that this really and truly might not work or go the way we want it to. The one piece I wish you had more support around is the emotional rollercoaster and both coaching at the front end but also perhaps a counselor on the care team? I would have really benefited from that immensely.

Thank you for a great experience. Very happy with the outcome which is most important.

I don�t know why only one Valium was ordered for me, I asked multiple times on the day of my transfer for another pill to be ordered and it didn�t happen. In the end a friend gave me one of hers. This was very unsettling and upsetting, not what I have come to expect from Spring. During the ultrasounds there were miscommunications between the PA and on call doc so I was asked about medications that the Pa thought I was taking but the doc didn�t order. This transfer cycle has been really upsetting to be honest.

Feedback: Positive: monitoring sessions on-site were always positive and I felt very cared for. Constructive: medication coordination needs improvement. I was out of the delivery range, and this added a layer of difficulty & stress bc my care team didn�t seem to know this. There were several stressful close calls not getting my meds on time. Also, having to work directly with multiple third party vendors was clear nor easy. Alto was amazing - their customer service covered when Spring fell short. The others were fine but not always clear how to work with them (e.g Wellness Pharmacy). Spring not managing those processes left me feeling I held and frustrated. Future focus on those logistics would make a big difference. Lastly, the hand off when my doctor or nurses were out was mostly smooth, but there several times it left a gap, e.g. no one called me to report on my embryo findings for Day 3 (1st round), and some overall treatment plan info got dropped. I have deep sympathy for the fact that sometimes things get forgotten or mistakes made. But I felt very much like I had to be my own advocate and I had to know all of the details of my plan, because no one was looking out for the overall experience for me, and if I wasn�t managing the process like a project manager, major issues with happened. with more focus on that, the overall experience at Spring would be positive, despite my results.

Feedback: Positive: monitoring sessions on-site were always positive and I felt very cared for. Constructive: medication coordination needs improvement. I was out of the delivery range, and this added a layer of difficulty & stress bc my care team didn�t seem to know this. There were several stressful close calls not getting my meds on time. Also, having to work directly with multiple third party vendors was clear nor easy. Alto was amazing - their customer service covered when Spring fell short. The others were fine but not always clear how to work with them (e.g Wellness Pharmacy). Spring not managing those processes left me feeling I held and frustrated. Future focus on those logistics would make a big difference. Lastly, the hand off when my doctor or nurses were out was mostly smooth, but there several times it left a gap, e.g. no one called me to report on my embryo findings for Day 3 (1st round), and some overall treatment plan info got dropped. I have deep sympathy for the fact that sometimes things get forgotten or mistakes made. But I felt very much like I had to be my own advocate and I had to know all of the details of my plan, because no one was looking out for the overall experience for me, and if I wasn�t managing the process like a project manager, major issues with happened. with more focus on that, the overall experience at Spring would be positive, despite my results.

Overall it was such a 8 star experience from my super responsive care team to the warm blanket that my nurse gave me ahead of my retrieval!

I loved everyone at Spring but had a terrible experience with Maddy Parker. Dr. Okeigwe is a bad ass and lovely. The nursing staff and everyone else were so kind and wonderful at their jobs. I found Maddy Parker to be rude, combative, and unprofessional in a non-adversarial setting. She almost made me sour on the clinic but once I never had to interact with her again, everything went back to being pleasant.