Occasionally the patient navigator would not follow thru on the timeline they provided. This was frustrating and caused close follow up on patient end to loop back.

It is clear to me that this is, first and foremost, a for profit business. Applying generic protocol is the most cost effective approach for the clinic, whether or not it benefits the patient. Requiring all patients to pay for ICSI, even when they don�t have male factor infertility, is a clear example of that. For the most part, nurses, phlebotomists, and care providers were kind and welcoming, but communications were overly complicated. I�ve never successfully reached someone by phone when calling in, and the app is clunky (notifications are inconsistent). A few times I was passed from care team to finance back to care team and then to my doc to answer a single question. It is disappointing to get the embryo reports from a person who cannot field questions about the report (though our nurse was VERY nice). Overall it�s just like any other medical experience (self-advocacy required), except you�re forking over $25k. I am hopeful we will have success, but I am not exactly impressed with the experience. I recognize it�s a difficult industry to work in and am grateful for our providers� care and attention, but the systems could use some patient forward changes.

It is clear to me that this is, first and foremost, a for profit business. Applying generic protocol is the most cost effective approach for the clinic, whether or not it benefits the patient. Requiring all patients to pay for ICSI, even when they don�t have male factor infertility, is a clear example of that. For the most part, nurses, phlebotomists, and care providers were kind and welcoming, but communications were overly complicated. I�ve never successfully reached someone by phone when calling in, and the app is clunky (notifications are inconsistent). A few times I was passed from care team to finance back to care team and then to my doc to answer a single question. It is disappointing to get the embryo reports from a person who cannot field questions about the report (though our nurse was VERY nice). Overall it�s just like any other medical experience (self-advocacy required), except you�re forking over $25k. I am hopeful we will have success, but I am not exactly impressed with the experience. I recognize it�s a difficult industry to work in and am grateful for our providers� care and attention, but the systems could use some patient forward changes.

I really don�t like having to download another app to my phone to do the process so that would be the only negative feedback I have.

I really don�t like having to download another app to my phone to do the process so that would be the only negative feedback I have.

Thank you to everyone at Spring for making us feel like we belong.

Thank you to everyone at Spring for making us feel like we belong.

I recommend teaching receptionists basic social skills like greeting patients and asking what info they need from you. They tend to just give me a blank stare when I come in which is awkward (it's a generational thing I think -- this happens at coffee shops too).

Sometimes my messages through the patient portal to the patient navigator were never received (sounds like tech issues with software where messages didn�t get routed properly) so timely communication occasionally was difficult but majority of the time was very easy. Thank you to Dr Kornfield and the Fellow for all their extra work regarding my care!

I just barely got to meet the embryologist on the day of the transfer which is why I gave 4 stars instead of 5 since we didn�t really do that much work together. But she was very nice and welcoming that day :)