EngageMD was somewhat difficult to use because different features were available in the mobile app versus on the desktop. It was pretty difficult to get ahold of someone on the phone but everyone was really responsive by the app messaging. Overall, 2 very minor things. This was one of the best/easiest medical treatments I�ve gone though. Thank you!!

Had a few mix ups (was mistakenly told another provider would do my transfer on the phone the day before my transfer date) and was mistaken as another patient in the pre-op area day of transfer but in the procedure room name and ID info were correct with correct provider

Absolutely excellent

Absolutely excellent

The finance team is completely unreliable

The finance team is completely unreliable

A few pain points / areas of opportunity: 1) I really hate the Salve app. I could do a whole user experience research session on its shortcomings so will spare the laundry list here (though if your tech team is curious they are welcome to reach out mollybierman@gmail.com), but long story short I hate that there is no web-/ laptop-based communication option. Have reluctance on recommending Spring to others for this reason alone. 2) At my 1st blood draw they tried to take me to the big corner room (in SF office) with no lay-down option. I indicate a preference for one of the main exam rooms so I could lay down, and I also followed up with a message in Salve to ensure this was denoted in my account. Despite this, at FIVE DIFFERENT SUBSEQUENT BLOOD DRAW APPOINTMENTS, the phlebotomy folks initially tried to take me to that corner room. Every single time it was increasingly frustrating � not sure if this information was not actually denoted in my account as promised via Salve, if folks just weren�t reading it, or what the issue was, but this was pretty maddening (I didn�t understand why my preference consistently *wasn�t* being honored, it made me feel unsupported as a patient, it called into question the quality of the operations more broadly, etc.) 3) I had a couple issues w/ the progesterone: 3.1) I noticed (only after the fact) the instructions that the 2nd of 3 daily doses on the transfer day itself was meant to happen AFTER the transfer. My nurse neglected to mention this over the phone. My transfer was unsuccessful and I�m now left to wonder if this may have been the cause. I recommend making this point much more explicitly to patients. 3.2) I wasn�t informed until < 24 hours prior to my transfer that I would need this prescription at all. It was a bit stressful trying to procure it on a few hours� notice (since I learned about this in the afternoon needed it to start the medication protocol the next morning). Perhaps if insurance allows the progesterone prescription could be sent over with more lead time, and the patient can take it if needed?

Very good team!

The whole team has been fantastic! I�ve particularly appreciated the thoughtful care from the whole team in advance of each of my retrievals - the nurses could not have been more kind.

The whole team has been fantastic! I�ve particularly appreciated the thoughtful care from the whole team in advance of each of my retrievals - the nurses could not have been more kind.