The whole team was wonderful but my nurse Bridget truly made the experience so fantastic for me. I really appreciated her continuity of care with me throughout the course of treatment! She is a star

The communication and follow up lacked heavily with the care team.

Overall my experience with all department staff were exceptional except for the finance department. I have been through four finamace counselors and my experience were the same- unsatisfactory. That department seemed disconnected and I empathetic to the patients� journey. That department doesn�t seem connected to the rest of the departments. It seems too much of a money driven department which causes the whole experience at Spring to lack the full exceptional experience. With the four financial counselors I�ve worked with, all have left me reading every detail and querying the items and then later to be �corrected�. This is worrying if there�s certain discrepancies in the cost, that means I will can�t trust that information was communicated correctly from my providers team to the finance department. There are not small figures as well. There was also a long exchange of what certain things cost when all the staff had to do was review my file meticulously. Then the staff would come back and used blanket statements of why it cost certain price, so then I looked back at my previous cost letters which contradicted what was communicated to me. The whole experience with the finance department felt like a car dealership experience. This is the area that Spring can improve one. It feels like the staff here is not properly trained, which is also concerning if patients are dealing with large sums.

really appreciate the simple and positive language used in all of the documents and communications

Dr. Pasternak is awesome! I would recommend her in a heartbeat.

I was disappointed with my results which were worse than expected by me and my RE. Side effects during the process were okay but felt unprepared for the far worse pain and discomfort following retrieval.

I will recommend Spring to every friend that looks into egg freezing. Also Bridget (nurse) was the best. So kind and helpful and approachable! Thank you team!!

The first half of my treatment was monitored by a different clinic, and I was not the main client (financially) for Spring, which I think created a dynamic of being treated as a third party by Spring. There was an assumption that I was available at Spring�s whim and a lack of consideration for my time and schedule. I�ve worked with other clinics before and felt very cared for and informed, and felt a lack of that here. There was also no oversight into medication amounts. Since Spring ordered my medication and told me what dosage to take, there should have been a clear communication from Spring on when my medication would likely run out and you would need to order more. I ended up having to figure all of that out and find ways to get medications from Spring. It just makes you feel forgotten by the clinic.

I absolutely loved the care I received from Spring and Dr. Kim.

Very gentle and detailed