Financial side really needs improvement. Person was hard to reach and took really long respond.

Love the whole team, even if I don't get pregnant

Financial side really needs improvement. Person was hard to reach and took really long respond.

meeting. She managed expectations and articulated the process and our chances. Bridget and Erin are outstanding - responsive and helpful through the process. The front desk receptionists are welcoming, friendly and offered a shoulder to cry on when I received less than desirable news. Again - only hiccup is the financial department who never responded when I had questions about insurance. Still anxious about the cost of this whole process.

What was challenging was that every single time I called into the office, I couldn't reach my care team. I also could never reach the front desk. I understand the dependence on email communication during business hours, and thankfully I had no side effects, but I didn't feel all that comfortable with the fact that I couldn't really reach someone via phone. I understand there may have been a physician on call for emergencies, but anything else had to wait. I selected "no" in terms of communication via phone because I could never reach them, but the team was great for scheduled calls and communicating via email.

meeting. She managed expectations and articulated the process and our chances. Bridget and Erin are outstanding - responsive and helpful through the process. The front desk receptionists are welcoming, friendly and offered a shoulder to cry on when I received less than desirable news. Again - only hiccup is the financial department who never responded when I had questions about insurance. Still anxious about the cost of this whole process.

Just not very happy with the end result, 4 out of 25 initial eggs. Though, overall the experience is smooth and informative.

I felt so safe in the hands of the Spring staff. The nurses especially were incredible. The confidence the nurses and doctor exuded helped calm any anxiety I had about the process. I am so happy with our choice in choosing Spring!

I can�t say begin to describe how grateful I am for Spring and my team. After enduring two failed cycles at another clinic with no support, Spring was everything I was looking for and more. I had such wonderful support from my team the whole process, and then the icing on the cake was our crazy good results!!!

I can�t say begin to describe how grateful I am for Spring and my team. After enduring two failed cycles at another clinic with no support, Spring was everything I was looking for and more. I had such wonderful support from my team the whole process, and then the icing on the cake was our crazy good results!!!