During the egg retrieval phase I felt the team was generally more responsive. For the embryo transfer phase I felt like I had to do more status update prompts and that it wasn�t as smooth or effortless. Additionally my financial responsibility came the day before my baseline so I wasn�t provided enough time to ask questions and receive answers before payment was due.

I love Dr Pasternak and her whole team! I feel safe and well taken care of.

I love Dr Pasternak and her whole team! I feel safe and well taken care of.

Best experience in town. Thank you!

Best experience in town. Thank you!

I really loved my doctor (Dr. Kim) and her care team! I also appreciate the care and empathy Dr. Townsend showed on my retrieval date. I�ve already recommend SF to friends and family and will continue to do so. And the extra touch with the chocolates after my procedure was beyond. I love (loved!) it!

I had 2 issues during my treatment cycle. One was the patient navigator emailing me saying I needed to skip this cycle because the meds would not arrive in time. This was totally false because I called CVS later and could get the meds delivered within 2 days. The patient navigator also didnt ask the doctor before emailing me saying I needed to postpone. After talking to the doctor the doctor said I could still continue with that cycle even without the meds arriving in time. This was false information on the patient navigator part and would have been bad if I followed her initial email and postponed it as my insurance was expiring. Another issue I encountered was being notified 5 hours before my trigger shot that the meds I had wasnt correct and I needed to call the pharmacy which was going to close in 15 mins to get my meds immediately. Turned out in the end I didnt really need the extra meds but this was really stressful and I really dont want anyone to go through that level of stress on top of hormones/existing stress due to ivf. Please improve this experience. Thank you!

I think the flowers are a little premature

I am extremely disappointed in my understanding of the next phase of treatment after getting terrible news about my embryos. I am very upset

I am extremely disappointed in my understanding of the next phase of treatment after getting terrible news about my embryos. I am very upset