Overall: Spring is an amazing clinic. Experienced and skilled doctors, great facilities, onsite staff are helpful and great at what they do. From Ursula to the blood draw folks, they make the experience that much better. Main feedback for improvement is communications with the team through the app. From the coordinators to some of the nurses, they weren�t as helpful as explaining things or proactively walking you through the process.

I�m having a really hard time answering these questions because my experience has been kind of all over the map. I think I�ve really struggled with getting the kind of support I need because Spring seems to operate in a very factory-operated sort of way. I feel like I�m not allowed to ask questions or raise concerns sometimes because everyone on the team is so busy. And it�s made it really hard to trust the kind of treatment I�m receiving because I feel like I have to go out of my way to research and understand everything that�s happening or alternative approaches because I�m not really allowed to ask those questions of my team or my doctor. When I do ask those questions I feel like I�m a little dismissed, I will say I noticed A little change in my recent communications, where it finally felt like I could ask maybe a few more questions, and it felt more like a conversation rather than an outright dismissal. But after so much heartache And pregnancy loss I really hoped this would be a place I could go to for not only Fertility support but empathetic care. I�ve considered getting a second opinion from other clinics, because I just don�t know - I feel like I can�t be myself engaging with the care team, especially because I am nervous and anxious about things, and I do have more questions, but I don�t feel like the team has time for that. So sometimes the care teams treatment can come across as pretty callous to me. I�m trying to give it another try and see if things change or continue to improve at least. But I feel like I annoy my team and maybe I�m not the best fit for the clinic and the way they operate. It�s something I�m going to be keeping a close eye on because at the end of the day, this is the hardest thing I�ve ever had to go through, and it would be ideal to have people in my corner who I could trust. I don�t know if I have that Bro, come on here.

I�m having a really hard time answering these questions because my experience has been kind of all over the map. I think I�ve really struggled with getting the kind of support I need because Spring seems to operate in a very factory-operated sort of way. I feel like I�m not allowed to ask questions or raise concerns sometimes because everyone on the team is so busy. And it�s made it really hard to trust the kind of treatment I�m receiving because I feel like I have to go out of my way to research and understand everything that�s happening or alternative approaches because I�m not really allowed to ask those questions of my team or my doctor. When I do ask those questions I feel like I�m a little dismissed, I will say I noticed A little change in my recent communications, where it finally felt like I could ask maybe a few more questions, and it felt more like a conversation rather than an outright dismissal. But after so much heartache And pregnancy loss I really hoped this would be a place I could go to for not only Fertility support but empathetic care. I�ve considered getting a second opinion from other clinics, because I just don�t know - I feel like I can�t be myself engaging with the care team, especially because I am nervous and anxious about things, and I do have more questions, but I don�t feel like the team has time for that. So sometimes the care teams treatment can come across as pretty callous to me. I�m trying to give it another try and see if things change or continue to improve at least. But I feel like I annoy my team and maybe I�m not the best fit for the clinic and the way they operate. It�s something I�m going to be keeping a close eye on because at the end of the day, this is the hardest thing I�ve ever had to go through, and it would be ideal to have people in my corner who I could trust. I don�t know if I have that Bro, come on here.

The communication with the navigator and finance is not timely. The phone calls are mostly not answered. I have got several side effects from the trigger shot (lost control of muscles and several lightheaded) . Called office the night of and next day, someone answered the call and said would get back to us. However no one got back to us on what to do next. Never got a followup on this. The communication on the expectations is not good. The outcome is terrible (no eggs successful retrieved). If upfront communication was done clearly on setting the expectations regarding my AMH level, we might have made differents decisions with the process.

The communication with the navigator and finance is not timely. The phone calls are mostly not answered. I have got several side effects from the trigger shot (lost control of muscles and several lightheaded) . Called office the night of and next day, someone answered the call and said would get back to us. However no one got back to us on what to do next. Never got a followup on this. The communication on the expectations is not good. The outcome is terrible (no eggs successful retrieved). If upfront communication was done clearly on setting the expectations regarding my AMH level, we might have made differents decisions with the process.

I'd like to change another nurse instead of Andrea

I'd like to change another nurse instead of Andrea

I�ve had major issues with my post retrieval support. On my first cycle, I had questions about my billing invoice that took almost 2 weeks to get attention on. Then after my procedure, the nurse said she called my pick up person to come get me and then sent me to wait in the waiting room, then I ended up sitting there for an hour before I realized no one called my person to come get me. Lastly, I expressed that I wanted to talk to the doctor about my follow up questions after my retrieval and they said I couldn�t get in for five weeks and they also wouldn�t scheduled me with anyone else. I feel like after the retrieval was completed, I was no longer given the same attentive support and care I got prior.

The overall experience was great! I only have one suggestion. Towards the end of my medication cycle, I received info about medications and dosage very late in the day several times. This required me to leave work and go to the pharmacy 40 minutes away to pick up medications several times to ensure I had enough for the evening due to dosage and medication changes. I would appreciate earlier notice, so I can get them delivered instead of missing the deadlines!

There seems to be a drop in communication that is causing me a bit of concern. People are not following up when they said they would, it�s getting harder to get a hold of people, etc.