It would have been nice to review our treatment plan with the physician before meeting with the finance person. There was a lot that was on the cost list that we didn�t know about. Our initial conversation with the patient navigator was helpful but stressful in that we didn�t have a lot of time to complete paperwork or meet with the doctor before paying for the treatment. Fortunately we got more time because of where I was in my cycle. The other thing is that I wish there has been more transparency about the attrition we could expect at each phase. I wish this had been made more clear before the retrieval. I also wish I would have known how little contact I would have with the doctor I chose. During the conversation with the financial counselor it felt more like we were being lectured at rather than having a conversation. That might have just been due to the time constraint we were under. Overall I thought the best part was the availibility of the care team via text.

It would have been nice to review our treatment plan with the physician before meeting with the finance person. There was a lot that was on the cost list that we didn�t know about. Our initial conversation with the patient navigator was helpful but stressful in that we didn�t have a lot of time to complete paperwork or meet with the doctor before paying for the treatment. Fortunately we got more time because of where I was in my cycle. The other thing is that I wish there has been more transparency about the attrition we could expect at each phase. I wish this had been made more clear before the retrieval. I also wish I would have known how little contact I would have with the doctor I chose. During the conversation with the financial counselor it felt more like we were being lectured at rather than having a conversation. That might have just been due to the time constraint we were under. Overall I thought the best part was the availibility of the care team via text.

It was amazing!!

It was amazing!!

Fantastic customer service and care, efficiency, and thoroughness! I will absolutely recommend Spring to others!

I felt so cared for and respected by all the nurses and by my primary doctor, Dr. Zore. It was an incredible experience that I would recommend to all womb holders!

It felt like an IVF sales pitch

It felt like an IVF sales pitch

It felt like an IVF sales pitch

Salve could have been so much better - have web version! imagine having to type out medication names and long messages about your health on a phone. like if you don't make your staff write notes on a phone, please don't make me. i feel like i had to do a lot of research and advocate for myself and ask questions, instead of trusting the team to give me the information that I need. i have many instances where communication was not clear or adequate. i can give examples in a phone call or something if that would be helpful.