They are charging us for stains that were there when we arrived

They are charging us for stains that were there before we got there and normal wear and tear

This the my second attempt to file a dispute regarding Purely Crane's damage charges. Please have a real person give me a call at 478-714-1624 so I might discuss the reasons in person. Thank you.Sabra Raney

The carpet was already stained and in poor condition when we moved in. We lived in the apartment for four years, so normal wear and tear is expected over that amount of time. We also rented a carpet cleaner and had the carpets professionally cleaned shortly before moving out. The carpet was not excessively damaged by us, and we should not be charged for replacing or repairing carpet that was already aged and stained when we moved in.The bathroom stains shown in the photos were recurring mold-related stains that I previously reported to management multiple times. I had maintenance come out regarding the issue and provided photos and documentation of the mold. The stains were a result of an ongoing issue that was repeatedly reported multiple times.I understand that some cleaning may be necessary after move-out and am willing to pay a reasonable amount, but I believe the charges assessed are excessive given the circumstances.

I am being charged for a full carpet replacement even though the carpet does not appear to be damaged. I understand that there is a stain near the door, as shown in the photos you provided, and I am willing to pay a reasonable cleaning fee if necessary.However, the other photos submitted show no additional stains or excessive damage to the carpet. I do not understand how one stain near the door would justify replacing the entire carpet rather than simply cleaning the affected area.I will attach the photos you provided for reference, as they show that there is no excessive damage that would require a full replacement. I am requesting that the carpet replacement charge be removed and that I only be charged an appropriate cleaning fee, if one is necessary.

Despite cleaning my apartment to the point where it was cleaner than when I moved in, I was still robbed of hundreds of dollars due to a cleaning fee, and my petition was waved to the side without a second thought.

I received a damage charge for my unit but the pictures clearly show no damage and that it was left clean and tidy. I assume that the pictures are attempting to highlight the carpet, however the marks on the carpet are from the fact that it had been recently vacuumed prior to move-out.

I appreciate the adjustment made to the original $325 flooring replacement charge. However, I would still like to dispute the remaining $60 carpet cleaning charge.Prior to moving out, I personally cleaned the carpet and made an effort to leave the room in good condition. Based on the photos provided, I do not see any significant or permanent damage to the carpet that would appear to go beyond normal wear and use.Since the original replacement charge was adjusted to carpet cleaning instead, I would appreciate clarification regarding what specifically required additional cleaning beyond the standard cleaning performed between residents. I would also appreciate any documentation or itemized invoice supporting the $60 charge and identifying the specific condition of the carpet that resulted in this additional cost.I understand that some cleaning is necessary when preparing an apartment for the next resident; however, considering that I cleaned the carpet prior to move-out and the photos do not appear to show significant damage, I do not believe the condition warrants an additional tenant damage charge. I respectfully request that the remaining $60 flooring charge be reviewed and removed.I also had added photos to the previous dispute.

I am formally disputing the charges assessed to my account following move-out. I should not be charged for a lightbulb that simply went out, as it is a normal maintenance issue and not damage caused by me. I also dispute the charge for dust on the table, as ordinary dust accumulation is not damage resulting from my personal use. Additionally, I did not use the kitchen during my residency because I had my own mini refrigerator and did not utilize the kitchen, so I should not be responsible for cleaning fees associated with that area. I respectfully request that these charges be reviewed and removed, and that any documentation supporting them be provided if the charges are being upheld.

Thank you for reviewing my dispute. I understand that the carpet was replaced after I moved out; however, my concern is that the replacement cost is being charged to me.Around July–August 2025, when the other residents moved out, the flooring in their rooms was replaced. Since I continued living in my room, my carpet was not replaced at that time.The carpet in my room was already very old when I originally moved in. In fact, when I first moved into the room, I even found dog treats left behind from the previous resident and her pet, which reflects the condition and prior use of the carpet before my tenancy.Throughout my residency, I kept the carpet clean, and I also cleaned and vacuumed it before moving out. I understand that the property ultimately decided to replace the carpet after my departure, just as the flooring in the other rooms had previously been replaced.However, replacing the carpet after my move-out does not establish that I caused damage to it, particularly given its pre-existing age and condition. I returned the room with the carpet cleaned and vacuumed, and I do not agree that the cost of replacing an already aged carpet should be assigned to me simply because the replacement occurred after my departure.Therefore, I am requesting that the carpet replacement charge be removed from my account.Thank you.