Please cease contacting our daughter directly regarding these disputed charges. Any further communication must be directed to either her father, Miguel Pina, a co-signer, her mother Maria Sanchez .We are AGAIN formally disputing the charges for the wall, carpet replacement, and cleaning fees. We do not agree to pay for replacement of existing damage, and the carpet could have been adequately addressed with shampoo cleaning. The cleaning charges are also excessive, particularly since we paid $200 out of pocket for cleaning when she moved in.Our previous offer of $80 for wall paint and carpet shampoo was made solely as a good-faith effort to resolve this matter and was not an admission of liability or acceptance of the disputed charges.This matter has gone on long enough. We will only communicate directly with the corporate office regarding this matter. Please provide a complete supporting documentation for the disputed charges and the appropriate corporate contact information.We expect this matter to be handled professionally and resolved promptly.Sincerely,Miguel PinaMapibe79@gmail.comMaria SanchezMagdalenaom@live.com

Apartment will NOT LOCK!!!! UNSAFE!!! My son contacted maintenance and was told they don't work on the weekends. What is the next step, the police, a lawyer, the news? I am one very UPSET MOM!!!!! If ANYTHING HAPPENS to ANYONE IN THE APT. it is YOUR FAULT!!!!! Need this fixed ASAP!!!!! My phone is 206-919-1593

My roommate attacked me i defended myself and then physically left the premises for months staying at a friends house. During that time he filed a restraining order on me and the court upheld it to which i gladly moved out of the apartment due to the legal order prohibiting me from being on the premises of the property. Before and during this incident i repeatedly reported the roommate to property management, they did nothing. After the ruling I communicated with corporate management representatives who ensured me i can proceed with moving out due to the legal prohibiting status. Now i am being emailed about paying a lump sum of money for charges incurred. This is in error and should be corrected immediately.

Please provide the direct contact email for the CEO, OR chain of command/top executives above Sara Johnson. This is in regards to account balances at end of lease/move out. There is obscene & predatory charges for existing damages that we are being held liable. Thank you.

Please provide the direct contact emails for the CEO, OR chain of command/top executives above Sara Johnson. This is in regards to account balances at end of lease/move out at station 42. There is obscene & predatory charges for existing damages that we are being held liable. Thank you.

I am formally requesting the immediate return of my $1,830 security deposit for 4104 Monticello Gardens Pl, Apt. 304C Tampa Florida.My tenancy ended on July 31, 2026, and I vacated the property at noon that day. I was also notified by your company that there would be no deductions from my security deposit.Under Florida Statute § 83.49(3)(a), when a landlord does not intend to impose a claim against a security deposit, the deposit must be returned within 15 days after the termination of the rental agreement.That deadline has passed, and I have not received my $1,830 deposit.Please return the full $1,830 immediately. If payment is not received within 7 calendar days of this notice, I intend to pursue the matter in Hillsborough County small claims court and seek the deposit, allowable court costs, and any other relief available under Florida law.Please confirm in writing when and how the deposit will be returned.Thank you.

I'm reaching out about a duplicate payment issue on my account. I have autopay enabled, but I paid this month's rent manually before autopay processed. Autopay then charged the same amount again, resulting in a duplicate payment.I spoke with someone at the leasing office and was told the overpayment could only be applied as a credit toward next month's rent, not refunded. I'd like to request that this be reconsidered and the duplicate amount refunded to my original payment method instead.Could you let me know:1. Whether a refund is possible at the property/regional level, even if the leasing office can't process it directly, and2. If not, whether there's a written policy stating overpayments can only be applied as credit — I'd appreciate seeing that so I understand the reasoning.My unit number is 4105, and the duplicate charge was made on September 1st for $876.Thanks for your help sorting this out.

I have a charge for turn damage but the chairs looked the same before I moved in with a sublease in Jan 2026.

Carpet replacement charge. Carpet was supposed to be replaced when I moved in and it never was. I don’t see why I have to pay for carpet I never got.

when i moved in the shower had some stains and some marks/usage visually but i got charged for that area and for the toilet area but i don't think both of those areas were that dirty.