Stephens Mitsubishi
4.9/5
4.9 /5
197 Verified Reviews
690 Oakvale Rd, Princeton, WV 24740, US
(304) 431-2886
197 Verified Reviews
5.0/5
5.0 /5
No negative feedbackExcellent staff (especially Ron Shawver). We expected the traditional salesperson pressure tactics but surprisingly was met with a warm greeting and handshake.

4.0/5
4.0 /5
Great experiencevery professional, prompt and friendly

5.0/5
5.0 /5
I leave with the job done correctly and they always wash my vehicle.Always friendly.

5.0/5
5.0 /5
Staff is so nice and helpfulVery friendly, helpful staff

5.0/5
5.0 /5
The dealership was easy to find.The facility was very clean.Shawn was helpful through the whole process.Everything went smoothly. The warranty work was fixed quickly

5.0/5
5.0 /5
Every thing is good nowShawn treats us like we are family always fixed right and timely manner also the lady at service desk both grate employees

5.0/5
5.0 /5
Upon driving away from the dealership lot after the transaction was complete there was a notable problem with the tires on this new vehicle. The service dept had already left for the day so we were instructed to return the next day. First they balanced all tires which had not been done at the factory. This did not improve the severe bumping action. The manager then instructed the staff to to replace them with wheels from another new vehicle on the lot. Same results. Then the wheels from the car that we had test driven were applied and this resolved the problem. The manager was very attentive and voiced his commitment that the problem would be resolved that day.Salesman, finance and manager interactions were customer focused.

5.0/5
5.0 /5
Awesome salesman and customer service

5.0/5
5.0 /5
Still the best customer service in the region!Customer service is top notch!

5.0/5
5.0 /5
Everything was very professional, and no pressure or wasted time. Easy to deal with.Friendly and very easy to deal with.