After the sale, Matthew set up the Mitsubishi App on my phone and made sure everything worked. He explained the smart cruise control and all the buttons. He made us feel like our opinions and concerns were important and all questions were answered. I called him back and he answered follow up questions later. We are completely satisfied with our purchase and the entire process through Stevens Mitsubishi at Princeton, WV. Especially due to Matthew's personal attention.We were treated with respect and understanding for our needs.
Verified User
•
Oct 19, 2025
5.0/5
5.0/5
Friendly. Quick appointments. Fixed the problem. Worked with my warranty
Verified User
•
Oct 19, 2025
5.0/5
5.0/5
Very nice people, keeps you up to date on what they are doing.
Verified User
•
Oct 18, 2025
5.0/5
5.0/5
Matthew deserves a raise. Not only have I used him multiple times to buy vehicles. I will continue to use him in the very near future. Matthew definitely deserves recognition for all his hard work and dedication helping his customers.This is the second car I bought off Matthew. He has been more than great both time. Will be using him in the near future for another truck!
Verified User
•
Oct 17, 2025
5.0/5
5.0/5
Honestly, I don't see any room for improvement. The whole experience for me was very smooth and satisfying. Roy was easy to talk to and deal with, he is definitely someone I will recommend to others.The facility overall was very clean and welcoming.I am very thankful that I found this place.Roy, my sales guy, made my buying experience so smooth and non stressful. It was just an all around great experience. He didn't pressure me in any way and that meant a whole lot to me.
Verified User
•
Oct 16, 2025
5.0/5
5.0/5
I love working with the my Salesman Matt. He is always informative , professional , knowledgeable and always polite. Whenever I have a question he always makes sure that he gets me an answer , always calls back when promised .Before leaving Matt always makes sure that I am completely satisfied before pulling off the lot!
Verified User
•
Oct 15, 2025
5.0/5
5.0/5
I can't say enough great things about Stephens Mitsubishi! They provide wonderful service after the sale and are committed to quality. Their sales and service departments are top notch, and I recommend them to anyone looking to purchase in the area.Excellent customer service !
Verified User
•
Oct 14, 2025
3.0/5
3.0/5
I was satisfied.xxLove the car wash after service a nice supriNo one was at the counterI was pleased with my service but everyone can use improvement.
Verified User
•
Oct 12, 2025
5.0/5
5.0/5
Again, these guys done amazing! We’ve never been to a Carlot that done everything they could to get me and my family in a new ride! We’re forever grateful for these guys! Matt sink done amazing!These guys were amazing!! They done everything in their power to get my family in a new ride! Was super respectful and polite!
Verified User
•
Oct 10, 2025
5.0/5
5.0/5
Friendly staff and Dealership very clean answers questions about warranty and vehicle Price and service
After the sale, Matthew set up the Mitsubishi App on my phone and made sure everything worked. He explained the smart cruise control and all the buttons. He made us feel like our opinions and concerns were important and all questions were answered. I called him back and he answered follow up questions later. We are completely satisfied with our purchase and the entire process through Stevens Mitsubishi at Princeton, WV. Especially due to Matthew's personal attention.We were treated with respect and understanding for our needs.
Verified User
•
Oct 19, 2025
5.0/5
5.0/5
Friendly. Quick appointments. Fixed the problem. Worked with my warranty
Verified User
•
Oct 19, 2025
5.0/5
5.0/5
Very nice people, keeps you up to date on what they are doing.
Verified User
•
Oct 18, 2025
5.0/5
5.0/5
Matthew deserves a raise. Not only have I used him multiple times to buy vehicles. I will continue to use him in the very near future. Matthew definitely deserves recognition for all his hard work and dedication helping his customers.This is the second car I bought off Matthew. He has been more than great both time. Will be using him in the near future for another truck!
Verified User
•
Oct 17, 2025
5.0/5
5.0/5
Honestly, I don't see any room for improvement. The whole experience for me was very smooth and satisfying. Roy was easy to talk to and deal with, he is definitely someone I will recommend to others.The facility overall was very clean and welcoming.I am very thankful that I found this place.Roy, my sales guy, made my buying experience so smooth and non stressful. It was just an all around great experience. He didn't pressure me in any way and that meant a whole lot to me.
Verified User
•
Oct 16, 2025
5.0/5
5.0/5
I love working with the my Salesman Matt. He is always informative , professional , knowledgeable and always polite. Whenever I have a question he always makes sure that he gets me an answer , always calls back when promised .Before leaving Matt always makes sure that I am completely satisfied before pulling off the lot!
Verified User
•
Oct 15, 2025
5.0/5
5.0/5
I can't say enough great things about Stephens Mitsubishi! They provide wonderful service after the sale and are committed to quality. Their sales and service departments are top notch, and I recommend them to anyone looking to purchase in the area.Excellent customer service !
Verified User
•
Oct 14, 2025
3.0/5
3.0/5
I was satisfied.xxLove the car wash after service a nice supriNo one was at the counterI was pleased with my service but everyone can use improvement.
Verified User
•
Oct 12, 2025
5.0/5
5.0/5
Again, these guys done amazing! We’ve never been to a Carlot that done everything they could to get me and my family in a new ride! We’re forever grateful for these guys! Matt sink done amazing!These guys were amazing!! They done everything in their power to get my family in a new ride! Was super respectful and polite!
Verified User
•
Oct 10, 2025
5.0/5
5.0/5
Friendly staff and Dealership very clean answers questions about warranty and vehicle Price and service