They were very informative.,worked to get me what I wanted

Gave me a lesser discount than the emailed offer of service and jokingly said he could not honor that price as it cost more than that. He was pleasant about it but said manufacturer made that offer not this dealership.I also have an issue with the remote start feature you get when buying a new car. The fact that after 2yrs-you have to start paying a yearly fee. I can buy a remote start and only have to pay for it once. Feel like this is double charging. Other than that I truly love my car.Pleasant enough staff. Wait time was an hour. Price was higher than promotional advertising. If you don’t honor the manufacturer’s discounts -why do they send them?

No improvement needed! I had a great experience 12/10Matt was great! Super helpful anf kind. Showed me all the ins and outs of my new car! Super quick service. Very very happy!

After the sale, Matthew set up the Mitsubishi App on my phone and made sure everything worked. He explained the smart cruise control and all the buttons. He made us feel like our opinions and concerns were important and all questions were answered. I called him back and he answered follow up questions later. We are completely satisfied with our purchase and the entire process through Stevens Mitsubishi at Princeton, WV. Especially due to Matthew's personal attention.We were treated with respect and understanding for our needs.

Friendly. Quick appointments. Fixed the problem. Worked with my warranty

Very nice people, keeps you up to date on what they are doing.

Matthew deserves a raise. Not only have I used him multiple times to buy vehicles. I will continue to use him in the very near future. Matthew definitely deserves recognition for all his hard work and dedication helping his customers.This is the second car I bought off Matthew. He has been more than great both time. Will be using him in the near future for another truck!

Honestly, I don't see any room for improvement. The whole experience for me was very smooth and satisfying. Roy was easy to talk to and deal with, he is definitely someone I will recommend to others.The facility overall was very clean and welcoming.I am very thankful that I found this place.Roy, my sales guy, made my buying experience so smooth and non stressful. It was just an all around great experience. He didn't pressure me in any way and that meant a whole lot to me.

I love working with the my Salesman Matt. He is always informative , professional , knowledgeable and always polite. Whenever I have a question he always makes sure that he gets me an answer , always calls back when promised .Before leaving Matt always makes sure that I am completely satisfied before pulling off the lot!

I can't say enough great things about Stephens Mitsubishi! They provide wonderful service after the sale and are committed to quality. Their sales and service departments are top notch, and I recommend them to anyone looking to purchase in the area.Excellent customer service !