The experience was great. Appreciate how George communicated progress of my car until I picked it up. I’m in a customer service industry and talked in a morning meeting about how impressed I am with the level of service George provided. Paid off my car but the overall experience made me change my mind from buying an Audi to a new Lexus when I purchase another car within the next year or two.

Although the service was completed on the vehicle and the communication was thorough, the repairs took much longer than what was told.

Exceptional. Great communication

I worked with Brian Tyson and he was absolutely 5 stars as well. Everyone I met at the Dealership from the after-sale warranty person to the "tech coach" who assisted in setting up the Apple connect was professional, knowledgeable and exceptional.

The kind of service I wish I could get everywhere.

My advisor explained all the work to be performed. Delivered car back to me as agreed. All tasks completed.

Routine oil change and request to check tire light on dash from a recent flat repair. Light was off at pickup and all seemed well. Got home and light came back on. Brought it back for further review and I elected to have all 4 sensors replaced due to age of vehicle.

Tire sensors failed and they replaced them.

Got my oil changed and multipoint inspection without issue.

On Saturday, my car died while at a gas station, and we thought we couldn't get out. I called Lexus and the service manager helped us get out of the car and scheduled a tow immediately. He explained that they would probably need my car for a few days and would work with the engineers in Dallas as to why the 12 volt battery that starts my car died. He also warned us we may have to go to Longmont to get a rental (on Lexus) as their rental fleet was under a recall. We appreciated him helping us. When we got to Lexus, Santiago took over and did a great job. He agreed that Lexus would probably have our car for about a week because of the Thanksgiving holiday. We were lucky to get a loaner from Lexus. It must have been recently returned because it was dirty inside including having two masks. However, we were grateful we didn't have to go to Longmont. I had a call on Tuesday that my car was ready. They charged the battery and I could come and pick it up. When I did get to Lexus, I was told they don't know why it died. When asked if they replaced the battery, they said that it didn't "warrant" it because it passed the battery test. Also, this was a known issue and would most likely happen again. If my car did die again, I needed to call a 1-800 number to speak with Lexus. I was highly disappointed that my car has a known issue and there is no resolve to it. I am, quite honestly, rather scared driving it because I don't know when I am going to get stuck again. The other issue is that they didn't fix the recall on my car. They didn't have the code to fix it. I would have kept it there another couple of days to get everything figured out. I have been a Toyota/Lexus customer my entire adult life. I am disappointed in Lexus for not having great follow up and a solution to ensure my car is reliable.