George, the service rep, was very helpful and communicative throughout the visit.

I thought that Joe was very knowledgeable and friendly.I was disappointed that evidently your shuttle driver must have driven the car recklessly as i had some oil bottles in the back and they were scattered all over, the carpet was bunched up and one of the bottles was tipped over leaked oil all over my carpet in the back. Joe did give me a credit towards my next visit for service.

I had my Lexus towed to the Lexus of Frederick because we were in Iowa for over two months and my Lexus was stored in my garage. I couldn't start my Lexus to move it out of the garage for the moving van from Iowa on Sunday 6/8/2025. I talked to Santiago on Monday morning 6/9/25. He told me to call the Roadside Assistance phone number. I talked to Chastine who was very helpful to get my Lexus towed to Lexus of Frederick. Then, Will Hurdle at Lexus of Frederick called me back later on Monday 6/9/25 to say that the service dept. ran tests on the electrical systems anddeep charged my battery and my Lexus tested fine after a test drive. I was very happy and satisfied with the Lexus professional customer service I had from the 800 number customer service toSantiago and Will Hurdle at the Lexus of Frederick Colorado. Thank you so much

Joe (in service) was excellent, thorough & professional.

Jeff Farley is always great to work with!

Efficient. Friendly. Easy

Just a good experience what can I say.

We always get treated well at lexus! I absolutely love taking my car in because I know that im not going to be ripped off!

Good service and communication

Santi was great. Friendly and efficient. I appreciated the text communication, the beautiful car you loaned me and the video of the maintenance of my car.