My experience was excellent as always. Joe was very helpful & had great communication throughout the day.

Was taken well care of. Thanks Scott.

Had a routine oil change. They found a leak. Had my car for a week. Gave me a loaner. The loaner was filthy inside. I was dismayed by the lack of consideration…I spent one hour cleaning the interior so I felt comfortable driving it.

Great service and friendly people

Fast, efficient, thorough, good price

Overall the visit went well. I was greeted promptly when I arrived and my service advisor got me in and out that day quickly. When I returned the next day to pick up my car, I stood around for a while waiting to be helped (everybody was busy) but I was able to track down my service advisor when she was done talking to her previous customer. No complaints.

George, the service rep, was very helpful and communicative throughout the visit.

I thought that Joe was very knowledgeable and friendly.I was disappointed that evidently your shuttle driver must have driven the car recklessly as i had some oil bottles in the back and they were scattered all over, the carpet was bunched up and one of the bottles was tipped over leaked oil all over my carpet in the back. Joe did give me a credit towards my next visit for service.

I had my Lexus towed to the Lexus of Frederick because we were in Iowa for over two months and my Lexus was stored in my garage. I couldn't start my Lexus to move it out of the garage for the moving van from Iowa on Sunday 6/8/2025. I talked to Santiago on Monday morning 6/9/25. He told me to call the Roadside Assistance phone number. I talked to Chastine who was very helpful to get my Lexus towed to Lexus of Frederick. Then, Will Hurdle at Lexus of Frederick called me back later on Monday 6/9/25 to say that the service dept. ran tests on the electrical systems anddeep charged my battery and my Lexus tested fine after a test drive. I was very happy and satisfied with the Lexus professional customer service I had from the 800 number customer service toSantiago and Will Hurdle at the Lexus of Frederick Colorado. Thank you so much

Joe (in service) was excellent, thorough & professional.