All employee’s were courteous and helpful. lovely dealership.

Excellent and friendly service.

First of all, I have received emails from General Manager Bill Annear and Sales Manager Mark Mariani and replied with this information, and never got a reply at all. Which goes to say a lot about how the dealership accepts feedback that isn't completely positive. Regardless, here is that same information I've provided. I must admit our buying experience at your dealership was at best mixed. We called the dealership on a Thursday and was put in touch with Matt Geck, who was helpful in giving a quick overall estimate. We communicated with Matt and were able to set up an appointment that Saturday morning. Matt was very helpful in answering questions about the car and getting us out for a test drive. We discussed price and quickly went through a couple iterations and came to an agreement. Paperwork in his office was efficient. He answered many questions, including one we specifically asked regarding which credit agency we needed to unfreeze in order to complete purchasing a car. He indicated Transunion. The only complaint regarding Saturday is that we asked how many keys came with the car, and never got an answer. Due to some other commitments, we could not complete the sale on Saturday, but we told Matt we'd be back in towards the end of the day on Monday. We asked what time we needed to be there by to ensure completion before closing, and he said 5:00. We said we could make it by that time, and we'd let him know via text what time we'd make it in. On Monday, we messaged Matt to let him know we would be arriving about 4:45. Never got an answer. We found out once we arrived back at the dealership that he was not working that day. Another gentleman, Rich, stepped in to help us. It took him quite awhile to find the paperwork we had signed on Saturday. He told us our credit was frozen so the dealership was unable to do a credit check. We told him we unfroze Transunion per our conversation on Saturday. He said they needed Experian to do the loan and suggested we either unlock our credit using our phones or come back the next day. Since we do not store passwords on our phone, we could not unlock it immediately and we certainly didn't want to return to the dealership a third time. We asked if we changed our plan from taking out a loan to paying in cash with a check, would the dealership honor the same price (it would have been cheaper to finance the car). He had to go ask a manager, but it was agreed. At this point we moved to a chair in the lobby to wait. We waited for over an hour, well until past closing time of the dealership, until we were finally able to sign papers. We found out that someone else's paperwork was grabbed in front of ours by accident, delaying things further. Finally, during signing, the dealership tried to upsell us on warranty and protection packages. That sort of information should have been presented sooner via printed materials, like during the one hour plus wait in your lobby. We finally left after 7pm. Despite having done all preparation work on Saturday, we spent over 2 hours at the dealership on Monday. We are shocked at how slow and inefficient the process was, as well as how little anyone cared. When we finally got into our new car, we realized the floor mats in the front seat were slippery. We think it is possible they were wiped with Armor All. Unfortunately, Armor All also comes off the mats and onto shoes, which creates a slipping hazard. We suggest you review your detailing process. What was done was not safe driving conditions, but by the time we noticed on the drive home, we were in no mood to come back to the dealership. All in all, we got the car we needed, and a price we were ok with. But the entire process left us very unhappy.

I had a bad experience in Golden and decided to try my luck in Frederick. What a difference. The experience was just as wonderful as when I purchased the car there in December. Scott was right with me as I pulled in. Checked me in and moved me along very nicely. My loaner was ready and I was on my way. A+ guys!

Sunny saved the sale with her expertise.

My experience was great. Koe was wonderful. I have back spasms and he went above and beyond to make sure I was comfortable while I was waiting. He also made sure that I only agreed to the very necessary services at this time. My experience is always good at Lexus of Frederick.

Excellent service from Noe! He quoted my tires, got the job done right on time, and had my loaner ready when I arrived. Always a great experience at Lexus.

Excellent

Brought vehicle in for 55,000 Mile service. Well received by intake staff. Service completed in a timely manner.

Great, cordial and fast