My service tech was excellent and there were no issues.

The outside of my vehicle was not cleaned well. This has happened a few times in my recent past visits and I had hoped it would get better, but sadly, it has not.

Sales and service department personnel are great! My only complaint is the lady who answers the phone. Not very helpful at all with questions and tells me they dont do quotes over the phone. Also, the AI answering service is bad. My return phone call from lexus was two days out. The person that return my phone call was even embarrassed. The communication service alone almost steered me away until I decided to just come in. Glad I did because lexus turned out to be great. Please get someone who is good on the phones doing your business because I feel alot of your services are being turned away. Hope this helps.

Checked in right away. Friendly staff.

William Hurdle was amazing! Compassionate, correct, understanding and using his knowledge correctly in working with me on what is most important to fix on my car but also understanding that we are at times that people can't fix everything due to money. I highly recommend him to others.

Very appreciative of the prompt service for check-in

My experience was good overall, but I was sent a coupon for 20% off, but the guy said it max $50 so that wasn't mentioned or said on the coupon.

All employee’s were courteous and helpful. lovely dealership.

Excellent and friendly service.

First of all, I have received emails from General Manager Bill Annear and Sales Manager Mark Mariani and replied with this information, and never got a reply at all. Which goes to say a lot about how the dealership accepts feedback that isn't completely positive. Regardless, here is that same information I've provided. I must admit our buying experience at your dealership was at best mixed. We called the dealership on a Thursday and was put in touch with Matt Geck, who was helpful in giving a quick overall estimate. We communicated with Matt and were able to set up an appointment that Saturday morning. Matt was very helpful in answering questions about the car and getting us out for a test drive. We discussed price and quickly went through a couple iterations and came to an agreement. Paperwork in his office was efficient. He answered many questions, including one we specifically asked regarding which credit agency we needed to unfreeze in order to complete purchasing a car. He indicated Transunion. The only complaint regarding Saturday is that we asked how many keys came with the car, and never got an answer. Due to some other commitments, we could not complete the sale on Saturday, but we told Matt we'd be back in towards the end of the day on Monday. We asked what time we needed to be there by to ensure completion before closing, and he said 5:00. We said we could make it by that time, and we'd let him know via text what time we'd make it in. On Monday, we messaged Matt to let him know we would be arriving about 4:45. Never got an answer. We found out once we arrived back at the dealership that he was not working that day. Another gentleman, Rich, stepped in to help us. It took him quite awhile to find the paperwork we had signed on Saturday. He told us our credit was frozen so the dealership was unable to do a credit check. We told him we unfroze Transunion per our conversation on Saturday. He said they needed Experian to do the loan and suggested we either unlock our credit using our phones or come back the next day. Since we do not store passwords on our phone, we could not unlock it immediately and we certainly didn't want to return to the dealership a third time. We asked if we changed our plan from taking out a loan to paying in cash with a check, would the dealership honor the same price (it would have been cheaper to finance the car). He had to go ask a manager, but it was agreed. At this point we moved to a chair in the lobby to wait. We waited for over an hour, well until past closing time of the dealership, until we were finally able to sign papers. We found out that someone else's paperwork was grabbed in front of ours by accident, delaying things further. Finally, during signing, the dealership tried to upsell us on warranty and protection packages. That sort of information should have been presented sooner via printed materials, like during the one hour plus wait in your lobby. We finally left after 7pm. Despite having done all preparation work on Saturday, we spent over 2 hours at the dealership on Monday. We are shocked at how slow and inefficient the process was, as well as how little anyone cared. When we finally got into our new car, we realized the floor mats in the front seat were slippery. We think it is possible they were wiped with Armor All. Unfortunately, Armor All also comes off the mats and onto shoes, which creates a slipping hazard. We suggest you review your detailing process. What was done was not safe driving conditions, but by the time we noticed on the drive home, we were in no mood to come back to the dealership. All in all, we got the car we needed, and a price we were ok with. But the entire process left us very unhappy.