I had to have my car brought in for service on a flatbed tow truck! A bit traumatic, and the service folks were helpful, although it took a minute to find someone to help me check in. Jimmy Cha was GREAT! He was calm, took the info, explained everything, got my loaner vehicle set up, helped me move things from my personal vehicle and on my way. The automated system told me of the additional services needed - honestly, I would have preferred that plus a phone call since it was a costly repair. Jimmy was unfortunately off the day I picked up my vehicle, and the guy who helped me had difficulty finding my paperwork, which was time-consuming and a bit frustrating. He was supposed to email me the receipt, but accidentally emailed me the loaner vehicle paperwork instead (which I didn't need, obviously). So I had to scan in my receipt myself, which took extra time and aggravation. So overall Jimmy was great, but much of the new "automated" system is not smooth. A better check in process (rather than people wandering around asking each rep if they can take someone), a more personal communication if a repair is gigantic, and a MUCH smoother check-out process where the paperwork is organized and can be found.

Erin was very helpful and professional.

Erin was wonderful and my service went smoothly but unfortunately when I got my car back it was covered in dirt and mud on the interior. I didn’t think it was too bad so I left and when I got home realized it was much worse than I thought. Was pretty disappointed because I had just had the car detailed on the inside recently and now it will need it again as the dirt is causing scratches on the different surfaces of the car.

Oil change and tire rotation took 2 hours with an appointment. My last service for oil change also took 2 hours with an appointment. Service rep Kevin was great. Just wish it could have been faster. May try another Lexus location to see if they are faster.

GreatVery professional and friendly

Derek makes each experience very pleasant. I have great faith in Stevinson’s competent honesty.

Quick on time service

Phoenix did a great job & got a motor issue with my sunroof covered under warranty

Very professional and efficient service visit. Jimmy and Gregg did an amazing job.

It was very difficult getting an appointment. I called four times and never got through. Didn’t leave call back, because I’m super busy and most likely would not be able to answer. Finally got AI assistant. Took all info but when I got there, there was no record of my appt. Never had trouble making a service appt in the past. Not typical Lexus experience. Once I got car in, everything was great. Kevin was a great service manager. But the difficulty getting through to service was definatly not up to par for Lexus. Like I said, once I got car in everything was perfect. It’s your phone and AI system that seems messed up, not your people. They’re great.