timely service while I waited, representative friendly and informative on important issues, appreciated the mechanics video inspection sent to phone for further "approval" of fixing issues.

The entire experience was excellent. Van, Jim, and Phoenix were very helpful throughout the entire process, giving me updates about any issues, timing, or changes that were occurring.

Erin's customer service was excellent in ever way. She is a superstar

As usual, Kevin was wonderful; explained everything and was fast and generous with his help and time.

Amber went above and beyond. I only came in for an oil change, but mentioned that I was having trouble removing the front driver side mat to clean it and would like someone to show me how. She said not to worry, that she would arrange to have the mat steam cleaned while I was there. The service took less time than expected and my car was washed, the mat cleaned. Really a pleasure.

Got me in the same day. Took great care of me and explained everything in detail. Even gave me a Uber home which I didn't expect since my GX has 170,000 miles and is a 2013!

My service rep was terrific

Very personable experience.

Jimmy was extremely helpful with assisting me in my service request. I opted for the 90,000 service even though the car only had 80,300+ miles on it. Because I don't put a lot of miles on the car, being a 2008 RX350, I like to keep it tip-top.

sometimes I've had to wait too long to get my car in...