Phoenix was an excellent Service Advisor. He clarified my questions, explained what needed to be done this service visit and when the next service needs to be scheduled. Glad I could wait while the service completed and Phoenix kept me updated. Appreciated the car wash.I did not appreciate the Inspection sent by e-mail after I left Lexus. VERY confusing and misleading. Listed conditions like damage with no checks or appropriate recommendations.For example, tires worn out/abnormal wear/damaged/mismatched with no recommendations like do they need replaced????? When reviewing Service Statement, Phoenix DID indicate tires ok and when (4 or 5) need to consider replacement. The e-mail Inspection had my signature when I DID NOT see the Inspection document before leaving Lexus. Customer needs to get copy of Inspection showing anything that was wrong before leaving not after with an e-mail. AND, the Inspection sent in e-mail NOT HELPFUL. VERY UPSETTING/MISLEADING. I did call Phoenix and let him know how I felt. Other than this, the Advisor and experience was EXCELLENT.

Each member of Lary’s Army, as someone called it, took the time to get to know me personally and genuinely ‘had my back’. This is my 7th Lexus in a row. Thank you all!

Was nice and friendly

Great advisor! Very knowledgeable and helpful

Good service

Erin checked me in. She was so nice, in addition to being prompt, professional, and informed and made sure that I had everything I needed. Erin also texted me with a work status update midway through the process.

I purchased a Lexus dash cam and the whole process was made so much easier by Kevin Antonio. He was my service representative.very professional and made me feel very at ease throughout the whole process.If I need to bring my nx 350h back for service. I would definitely be asking for him to help me out

Very good service, thank you very much

Hannah Navarro went above and beyond with her level of service and knowledge assisting with the lease of the 2025 Lexus NX last Friday. I did speak briefly with Michael, but Hannah did all of the work. I took public transportation from Edwards to Denver and Hannah stayed in contact with me the entire trip. She ensured I was picked up safely Friday morning. When we ran into some road blocks due to my credit score being locked, she was patient and worked with your financial team to resolve the issues. Also, after a long day, she made sure I had a complete tutorial of the vehicle so I could safely drive home.I also had an excellent interaction with John Price who was highly efficient and wonderful to work with.Thank you for the high level of service. I am thrilled with my car and the entire experience. I will recommend Hannah to all of my friends and hope to send more business to Stevinson Lexus.

Hop Van was excellent! You are very lucky to have such a knowledgeable person. It was a pleasure to deal with him. He was so helpful explaining everything.