Good service

Service was done quickly and well.Employee was very courteous,

On time and efficient

Out of state. Purchased online. Very smooth thanks to Michelle and Boris.

Elite customer service provided by the service writer.

The service was performed in a very timely fashion.Eric Bankston, my service advisor, explained everything I needed know about the service and answered all my questions. I was treated as if I, the customer, was very important to Stevinson Toyota East.

Not a good communication about my car location after service was completed

I am happy with the service advisor, but I feel like the advisors could do a better job of understanding the customer's needs and the service history. I dropped the car off to someone, then was passed to my service advisor. The first person tried to put an alignment on my list of services, but I had been charged the visit prior for an alignment because I got front shocks. I caught it and refused that service. Also, charges were on there to diagnose the horn. The horn had been previously diagnosed, and I mistakenly selected it and caught it later. The advisor agreed that should not be on there, but I don't know if he would have had I not said something. I had even told the first man the whole backstory with the horn and he still tried to include diagnosing the horn on my services. That was over $400 in charges between both those services that I could have paid for mistakenly and for nothing had I not thought it through. It has definitely betrayed my trust and will force me to check things more closely going forward.

Erik did a great job keeping me informed

Overall good experience