Very welcoming

My experience with my salesperson, Josh, was extremely disappointing. All of our communication was by text, and his tone the day I came in was rude and unprofessional. I did not feel comfortable working with him. When I brought my concerns to the manager on duty, I was told that Josh “has OCD” and that this is why he communicates that way. Blaming a mental health condition for unprofessional behavior felt inappropriate and dismissive. If there are communication concerns with any team member, I would expect management to address them rather than excuse them.Additionally, I paid for extras on my vehicle (such as edge guards), and when I called today to check the status, I was told that they had not even been ordered—despite these items already being included in my purchase.I do love the car itself, but based on this experience, I would not recommend this dealership. Clear communication, professionalism, and follow-through are the basics of customer service, and these areas seriously fell short.

You know I went several stevinson Toyota but I will choose the East because it’s easy to go and good customer service.

Nycholas W was a great help

Great service

Erik was great

Service for 180k miles

Thanks

the new facility is great and the people do a great job also

Fixed my timing cover leak, wish there were more fleet rental vehicles to avoid transportation issues