Even with an appointment I was there for two hours for a maintenance service

Time frame takes too long

Scott was wonderful

Excellent

I called in to schedule an oil change. The AI scheduler told me there was an available appointment for 11:45 AM. I thought sweet! I dropped my car off at 11:40 and was told they were behind already by about an hour and a half. Don't know why anyone was even scheduling if they were already behind by that much. As I was already there, I figured I could just wait. I received no updates for the next three hours about my car. I then had to go ask for an update and was told the technicians had my car. Overall for just a basic oil change it took four hours. Even with a "delay" that seemed very excessive and basically took me all day to do something a Grease Monkey would have taken care of in about twenty minutes.

I brought my car 2023 4Runner in for the 30k service. The Website quoted $209 for the service. Upon check-in, I was informed that the $209 was not correct and that it would be over $400 ... but they would honor the 15% discount. To help bring the price down, I removed the tire rotation. This brought the overall price down to $350. Service was great. Deceptive pricing - not so good.

all good

Walked on the Toyota dealership on a Saturday to look at a 200 series Landcruiser that we saw on the website as a trade in. Ended up with a Lexus 200 series (2013) with 52k miles on it. Unbelievable experience from our salesperson Graham.

I came in to get an extension for my temporary registration, and was in and out in less than 10 minutes. As soon as I walked in, a salesperson greeted me and took me to the finance department to get the new temporary registration. Then the salesperson went out to my car, took the expired tags off and installed the new one. So helpful!

Scott was absolutely great.