I have had our car serviced at Stevinson since we purchased from you in 2013. I have always had a good working relationship with your service department and found the work to be done in a timely manner. The service advisor that I worked with on my last visit, Brittanie Booth was a pleasure to work with. This was the first time I had meet her. You seem to have a bit of a turnover in that department. The one complaint that I might bring to your attention is the extended length of time I have experienced on my last two visits. When I took our 2005 Highlander in for an oil change and to have the tires balanced and rotated , it took 3+ hours for the work to be completed. The work on our 2013 Highlander, the visit that resulted in this survey, took a day and a half. I would have expected the job to be done in no more 8 hours. i would appear that you either are scheduling to many appointments or you are short of staff in the area where the work is being done. Maybe fewer appointments per hour would make the work move faster. I was also shocked to learn that you no longer offer a free courtesy car for appointments that will take at least a day to complete. In the past, a vehicle from Enterprise was provided at no charge. Now I had to pay $50+ for a rental from Stevinson on an invoice that was over $1,000. This fall when I will be buying a new set of tires for the 2013 Highlander, another $ 1,000+ purchase I will have to see if Enterprise can offer a better option.

Good

Cole was very courteous, professional, and made me feel like I was in good hands the entire time on the service.

Alex was professional and car was serviced in a timely manner.

Honest and professional 2 things that make a service writer great. Thanks for what you stand for Alex, putting customer first before your own paycheck. Thanks again. Big shout out to Jace as well his quality of work is one of a kind

Great speedy service and a job well done.

Ricky took good care of me and services were completed in my time frame .It took 10” to be waited on but happy overall with the service.

Well pleased. Our service advisor who we try to use for any visit, Alex, is excellent.

Service took a little longer than expected but Tyler kept me updated and apologized for the wait, extremely professional interaction.

went great. quick and painless.