It was a good experience love I will do business again was a pleasure

While the online quote method was simple and efficient, and while the gentleman with whom I placed my order was friendly and professional, there was one wrinkle in the ordering process that could be a lot simpler: following the order placement, you receive an email invoice. My credit card had already been approved for the purchase, but be forewarned: if your home/billing address is in one state, but you are having your motor shipped to another state AND you don't have access to things like fax machines or printers, there is no way to confirm and complete the transaction. After two full days of taking photos of license and credit card and signature, etc., along with many phone calls and emails to the order tracking individual, the matter was finally resolved. Lesson: blow up your motor in your home state (not 2000 miles away), or have access to things like faxes, etc.. Oh, and this is day #3- still no shipping confirmation. The communication in case of SNAFUs like this needs to be a LOT better. I just hope it is a great motor they're sending! Being stranded is getting old. If it were my business, I think I would have offered to ship it in some expedited manner to help make up for lost time, etc.. Just saying.

Thankyou for great service like clock .motor is super good working very well iam happy that i choose your company thankyou .

The company was recommended by a former customer. It took 3 phone calls to get to a customer service rep that didn't sound as if I was bothering them. The first gentleman was very snappy and advised the engine wasn't available. I called back an hour later and the next gentleman advised the part was available but he too seemed irritated with questions. I guess the third time was a charm, the rep was very helpful, answered questions and explained the process. Just waiting on the part to ship at this time.

ordered engine for 1990 acura legend, very easy process, hope the engine is as was advertized

Easy site to navigate but had trouble with contacting a sales rep directly. After holding 5-7 min the call would drop over and over not ever getting to speak with someone. Went through the warranty dept to get to sales rep. Sales rep seemed a bit irritated by my questions as though he was to busy for me and inconvenienced. Overall not bad but some key items to address 1) phone lines and ability to reach sales. 2) professionalism while directly dealing with the customer. Gray prices and love the warranty aspect. ��

SW Engines was the best of many companies I contacted about an engine. Excellent pricing, quick shipping, and robust packaging. Excellent customer service with professional sales staff.

Very good customer service

Got a quick quote, was able to decide to complete it quickly, agent was responsive and curteriois.

Making the order was easy and that is as far as I have went, not received email saying anything has been shipped