I’d gotten in touch because I’d been thinking of changing to the electric Q range, but I know they are expensive, so when I received a text telling me to “Stop whatever I’m doing because now’s the time I could save up to £23,500 when I renew with Lookers Audi”. Who wouldn’t, right..?? But having done so, I received an initial call that I missed and returned, but Richard wasn’t free; and then I was in a meeting when the second call came in but immediately called back to find Richard was tied up again (I know he’s a busy man), but were nearly at two weeks now and I’m feeling like maybe the deal has run out, so I’ve been disadvantaged for the contact having not been treated more urgently. It’s just disappointing as Richard has always been a top lad, but I’m thinking I may take my enquiries to Wallsend Audi in future anyhow, as heard lots of favourable reports from family about them.

Communication could be improved about car been ready to be picked up, automatic parcel shelf not refitted after initial inspection and car boxed in at back of site when I went to pick it up.

Both Dan and Steve were very understanding.

I went to the trouble of making an appointment and particularly bearing in mind we were on a slightly tight schedule. Nobody was ready (or even expecting us?) and knew nothing about what I had enquired about. The abject lack of interest in my business was compounded by Richard responding with a cheerful okay when I said we would have to go. Unbelievable, really.

Have completed a complaints form but have not heard anything back. To explain I have had 6 previous cars from you, but were given barely anytime to discuss options at my recent appointment.

Daniel Stott was lovely to deal with.

Audi Finance criteria

Vehicle already sold, so why is it still being advertised???

Richard went above and beyond to help us with our recent enquiries. Clear information provided we left feeling much better informed.

Fantastic service once again from Ahdil