Tom Hunter was fantastic made us feel relaxed under no pressure we will definitely be buying from him

I wanted to speak to someone in regards to purchasing a vehicle. I was told they were too busy today and can they give me a call another time. I have never been asked to come back another day at any showroom I was shocked. They said it would be best if I came back during the week, I said I work Monday to Friday so I can’t do that so was offered a call next weekend!! We weren’t made to feel welcome at all. Subsequent garages we visited were all shocked that we were turned away it wasn’t a nice experience at all. A man then tried ringing me half an hour later, I missed the call so called back approx 5 mins later, to be told he was now on the phone with another customer and would ring me back. I had no call back. I know show rooms may be busy but that is not the customer service I have ever received at Audi before. Very disappointing.

On the 30 April 2026 I purchased an Audi A1 registration number NA23 PWU from Audi Teeside. One of the main reasons I chose to purchase from Audi Teeside was the confidence I gained from the statement on the website stating a meticulous 145 checks on all cars sold before they leave the forecourt. I was very pleased with the sales service I received and look forward to driving away my new car which we have saved a long time for. However, on the way home from collecting the Car one of the tyres deflated by the time I got home, I had to stop at the local garage to inflate it.This problem has been ongoing since day of purchase. The following day, the 1st of May I had problems starting the car and I’d also noticed a grinding noise when braking I contacted Audi Teeside and spoke to the sales person who sold us the car and informed him of the multiple faults. He advised it could be because the car had been stood for a while up to the date of my purchase which I thought he could be right. I therefore persevered with it, not being a mechanic myself but the problems did not rectify. I contacted the garage again about the continuous deflating tyre and it not starting straight away and the grinding when breaking. I was advised to take the car in and they would check it over they advised me they could find no faults and no puncture in the tyre, they advised me to bring it back in for further checks on the 15th of June due to possible fuel pump. On doing their checks and sending me the service report which was the first ever report I had received regarding my new vehicle showed me further issues. One of the other tyres had cracking and advised to replace so that was two tyres that needed replacing and the discs to the rear where contaminated with rust on the disc surface and had started to corrode and recommended replacing. I got a phone call asking me to pick the car up and I was not happy at all when it was suggested I would be required to pay for the tyres and brakes as they were problems due to wear and tear after just purchasing the car and having these problems from day one. Luckily for me when they went to move my vehicle it didn’t start for them so they’ve then advised me to leave the car with them and they would need a specialist to look at it to the reason to why it wasn’t starting properly. Afternoon numerous phone calls with the sales and service team highlighting my disappointment, I was informed that there would replace the fuel pump due to this been the starting issue under warranty and replace the two tyres but not the brakes which would still incur a heavy cost to myself. I refer back to the 145 meticulous checks that Audi apparently do. Tyres, brakes and starting ?? surely these are basic tests that would be spotted by the competent examiner and if they had been why weren’t they pointed out to me on point of sale. I certainly would not have drove away in a car costing £16000 had I known that I would have problems straightaway and occurring further cost to myself. it doesn’t leave me with a lot of confidence that these basic checks have so clearly not been done before selling the car on, what other of the 145 checks haven’t been done? I do not feel that I should be paying for anything to be replaced at this moment in time not even having the car for one day before the problems started. I request that the rear brake disc and pads be replaced by Audi under the Audi Used Car statement and warranty. If you insist that you will not do this, I will replace the rear discs and pads and pay but will be contacting trading standards and finding out my consumer rights and will be seeking a full refund if I am able to. I have a record of all the calls and correspondence and again I will end on how disappointed and frustrated I am with the after sales from Audi at such an early stage from purchase I expected a lot more from Audi and needless to say, this has tarnished my views on such a reputable company.

Complaint 1. Despite a number of telephone calls to Teesside Audi, I am still unclear as to what is covered in my Audi service plan covering my vehicle reg no NU25 BWL. Both the vehicle and service plan were purchased through Teesside Audi. I have received an email from Audi Financial Services which states, 'Your service is now due'.I understand that the service plan includes one service every 12 months or 10000 miles whichever comes first and the first service would include an oil change. However, I received a tel call from Teesside Audi stating that the first service and oil change is not due until 2 years time! The Teesside Audi employee was unable to explain this confusing difference.I have gone ahead and booked a service which is appointed for 17 August but have no clear understanding of what work will be carried out. Please will you provide full details of what what work will be carried out on 17 August? Also, I understand the agreement covers 3 years. When will be the next interval dates and what work is carried out each interval?

Hi I’ve emailed and called and called to book my car in for a service and MOT I have tried now emailing on feedback@lookers.co.uk and it’s says I’m not allowed to email this group

Friendly service. No pressure put on the customer.

Was perfect from start to finish easy, simple, quick

Very pleasant salesman . Good service .

Audi A1 (GL11YAN) has a service plan & had an annual service 4 weeks ago. Last Friday the 26th, car displayed a fault ‘coolant level low, switch off engine’. Upon inspection (cold), clear that level well below minimum. Phoned Audi Teesside booking service to be told that the check of coolant level and top up if required not covered by scheduled annual service, unless we had specifically requested it. We therefore had to source the coolant ourselves and top up 750ml to correct level. Note no sign of leak in system etc. Very disappointed as surely fluid level check should be included in service schedule?

Messed around and ignored for 7 weeks whilst Audi hold on to my reserve depositI paid a reserve deposit for a second hand car, was then messed around ( ignored on emails, asked for calls back from the garage and didn’t get them, couldn’t get any answers from the garage about why the car had taken 6 weeks at the ‘workshop’. In the 7th week on being told the car was back and had things done to it at the workshop that I’d been told and physically shown had already been done when I first paid the deposit, I said I didn’t want to take the car. I’d lost trust in the salesman and what he was telling me as it wasn’t adding up. Ive been chasing for my deposit back (in line with Audi’s T&Cs for 2 weeks and been completely ignored. Completely baffled why Audi Teeside think it’s ok to do this and keep my deposit and not communicate when I’ve asked when I’ll receive it? Will be escalating as a formal complaint. So disappointed.