The trade-in price for my Polestar 2 was £1000 less than Mercedes would give me and £2000 less than Cinch and Carsa. It was higher than We Buy Any Car .com but only just! Hence no point in looking any further at your Q4 Sportback at all.

I had an excellent experience purchasing my new car. The whole process was smooth, professional, and stress-free from start to finish. The staff were very helpful, knowledgeable, and took the time to answer all my questions without any pressure.

Dear Sir or Madam,Re: Request for Information – Potential Car Finance Mis‑Selling (Vehicle Registration: NV16 UTY)I am writing to request clarification and disclosure regarding the finance arrangements applied to my previous vehicle, registration NV16 UTY, which was purchased through your dealership.As you will be aware, the Financial Conduct Authority (FCA) has recently announced findings relating to widespread concerns about the historic mis‑selling of car finance agreements, including the use of discretionary commission models. Given the national review now underway, I am seeking confirmation of whether the finance agreement associated with my vehicle involved:-Any form of discretionary commission arrangement- Any commission‑linked interest rate adjustments-Any other practices now identified as potentially unfair or non‑compliantTo allow me to understand my position fully, please provide:-A copy of the original finance agreement and any related documentation-Details of any commission paid to the dealership or its staff in relation to this agreement-Confirmation of whether a discretionary commission model was used-Any internal notes or records relevant to the sale of the vehicle and finance packageThis request is made so that I can determine whether I may be entitled to compensation under the FCA’s ongoing review. If necessary, I am willing to submit a formal Subject Access Request, although I trust the above information can be provided promptly without the need for that step.My details are as follows:Name: Ryan Michael McCabeDate of Birth: 10th June 1988My address at time of purchase: 130A Cresent Road, Middlesbrough, Ts1 4qtApproximate period of ownership: 2016 to 2020Model: A3CABRIOLET16I would appreciate a written response within 14 days.Thank you for your cooperation. I look forward to hearing from you.Kind regardsRyan McCabe07857787101

Good afternoon, Mr Watson,I would like to make a complaint regarding Richard Singh.On the afternoon of the 6 March 2026, I visited Audi Teesside, as I was interested in purchasing an Audi Q3.I asked if Richard Singh was available; I had seen Richard before, because I had dealt with him in 2020 and I knew of him, when he worked for Sherwoods.Richard searched through the stock available and located a Black Audi Q3 Sportback (NV24 EHH), it was 2 years old and had done around 2500 miles.My Wife and I had a look at the vehicle and took the vehicle for a test drive. It was perfect for me; nice car to drive, it felt comfy. However, on inspection of the vehicle, we noted that there were scratch marks on the vehicle. These were pointed out to Richard, who checked the marks and said that they would be polished out. He also commented, “What do you expect for a second hand car!”. Well, I would expect a second hand car, that had done so few miles, to be near perfect, and any minor marks/scratches to be polished out.I agreed to purchase the car, based on the marks/scratches being polished out.On the recommendation of Richard’s Manager, I also agreed to purchase the GardX and the Minor Damage Protection.My Wife and I picked the vehicle up on the 13 March 2026; after I had signed all the documentation, Richard took me to see the Vehicle.My Wife and I spotted that the marks on the bumper straight away. Richard advised that he asked about repainting the bumper, but it wasn’t possible to do this.Needless to say, I was not very happy.On the evening on the13 March 2026, when I came to adjust the rear view mirror; the mirror came away in my hands. It was left dangling by the wires.You could see where the clip had snapped off.I immediately rang Teesside Audi and spoke to Richard, who advised to bring the car back on the 14 March 2026. Which I did, and the rear view mirror was reattached in the workshop whilst my wife and I waited in the reception area.On the 15 March 2026 when I was on my way back from Darlington, I received the low tyre pressure warning. When I arrived home and allowed the tyres to cool down. I checked the tyres, the left hand side tyres had 26.5psi and the right hand side had 28.5 psi. The recommended tyre pressures for the car are 38psi in all tyres. Looking at the My Audi app, the car was serviced on the 28/01/2026 by Teesside Audi. So shouldn’t the tyres have been checked then?I sent an email to Richard on the 15 March 2026 asking if the vehicle had been checked prior to me picking the car, also queried if GardX had been applied and if any attempt had been made to polish out the scratches.From what I was told by Richard’s Manager; when applied to a vehicle the GardX forms a layer of protection to the paintwork and when it rains the water beads. There is no form of any beading on the car, when it rains.I received a couple of emails from Richard on the 16 March 2026 which were very curt and not very professional, asking me to bring the car and to ask to speak to James the Workshop Controller.It was agreed that I would come in on the 20 March 2026 at 4pm.I asked to see James; my Wife and I were kept waiting for around 30 minutes. When Richard eventually came over, he wanted to take my car to the Workshop, I said no, as I wanted to discuss the issues to James in person, as agreed.James came and had a look at the vehicle, with my wife and me. He saw the scratches and apologised for the service that we had received from Richard.James checked the tyre pressures and put more air in. Which makes me wonder if there is an issue with the tyres because I had already topped the pressure up to 38psi on the Sunday. James has arranged for the rear view mirror cover to be replaced. James stated that he would be able to check if the vehicle had been booked in for the GardX to be applied. He also stated that he would speak to Richard about the GardX and scratches on the bumper, as he was not a bodyshop technician.On the 25 March 2026, I received an email from James, advising that he is waiting for the rear view mirror cover, but will be in touch when it arrives.He also asked if Richard had been in touch about the GardX and the scratches on the bumper; to which I responded that he hadn’t.As Richard was copied in on James’s email, and my response, I received an email from Richard advising that he wasn’t aware of any scratches on the bumper and that nothing was said on hand over.Basically, Richard is calling my wife and me liars, which neither of us are happy about. It is Richard that is telling lies.I don’t know if you have security camera’s up over your forecourt, but if you do and they go back far enough; you would be able to check that Richard had a look at the vehicle with myself on the 6 March 2026 and that the scratches/marks were pointed out to him.I would like the scratches and the marks to be polished out of the bumper as promised by Richard and for the GardX to be applied / re-applied.To be perfectly honest I am the end of my tether, and I am considering returning the car to Lookers for a full refund, unless a jointly acceptable resolution is found.I look forward to hearing from you by the 3 April 2026.I am happy to discuss this matter further with you.Kind Regards,Andrew Sturdy

Had an issue with my car , which is less than 6 months old so I wasn’t amused as you might guess , called had little help from the central service booking centre which didn’t help my mood .contacted Teesside Audi directly and spoke to Jade , she was so helpful and along with Xhris the workshop manager arranged for me to take it in the same day and even though it required an overnight stay resolved the issue to my satisfaction. Would also like to mention Anna who dealt with me as well who was very helpful .

Concerned I'm not receiving a response on issue I raised over 5 months ago, despite numerous emails.

Hi,I’m writing to raise a concern regarding the service carried out earlier this month. During the visit, my tyres were flagged as urgent, and I was advised that Leanne would be following up for approval as they are covered under my service plan.Despite several attempts to contact Leanne for an update, I have received no response. It has now been three weeks with no follow up, and I am very disappointed with the level of customer service.I would appreciate a clear update on the status of the tyre approval and confirmation of the next steps.Regards,Anthony

Hello ChrisI have spoken to Mrs Mulgrew earlier and she has raised a slight complaint in regard to her recent visit yesterday and she has tried to get through multiple times this morning and can't speak to anyone at Teesside. She said she waited a while to get the appointment and when she has left the dealership yesterday she is having issues with tyre pressure warnings which won't reset and wanted to know if we did anything in regards to that. She said her experience hasn't been great regarding this.Mobile - 07581194303Reg - NU73LXCThanks,Stephen TullyCustomer AdvisorLookers Customer Contact CentreAsama Court, Newcastle Business Park, Newcastle upon Tyne, NE4 7YDlookers.co.uk

Staff left me sitting for 45 minutes after I arrived at the dealership. Another person with the same surname came in and was shown straight to a service advisor. The receptionist came to me to explain and I was expected to sit and wait while the other customer was seen to. Eventually I reached the service advisor who informed me that she had been sitting waiting and no one told her I was there. I was deeply unhappy at the poor level of surface I received

Bilal (?) was very helpful in trying to find a suitable car.