Excellent customer service and product knowledge

Richard was very pushy, trying to make me make decisions there and then which I was not willing to do. Also trying to push finance plans as much as he could when I stated multiple times I don’t want them.

Salesman Kyle knowledgeable and helpful however car I booked to test drive was not available when I arrived.

cust purchased an audi in 2025. Defect with the car since purchase speed detection dosnt work, this is dangerous and risk of the cust getting a speedy ticket. Cust reported at the beginning 07.07.25 was booked in along with oher things This issue has not been resolved, download the new system which would correct the bug. This wasnt available at the time. Another issue in Feb 2026 various alarms for loose wheel nuts and tyre pressure. No appointments in the near future, had to use the breakdown, he resolved the above but not the software. Cust then made a booking 03.07.26 if the cust tried to rearrange when would be the next date, advised they couldnt offer anything. Advised again to call roadside again but this would not resolve the issue. The cust has been made aware that the CC has been cancelled but cust has to travel some distance.

10 out of 10 for welcome, courtesy and friendliness. There were no pressure sales involved although I was comparing cars of different manufacturers.Asim Khan could not have been more patient as I don't change vehicles very often, last car 11yrs. I paid cash which wasn't a problem and the handover straight forward with Asim guiding me through everything. Thanks to Audi and Asim.

Around the 18th of May I purchased a used approved car from Audi Guildford. Although purchased unseen in person with the exception of a walk around, taking into consideration the Audi approved nature of the vehicle I felt confident in the purchase. This was in-turn transferred up to Teesside Audi for me to Collect the car.When I went to collect the car on or around the 20th of May, on a short test drive an electrical fault displayed on the dashboard. With this being the case Audi Teesside held onto the car to diagnose and resolve. Approx a week later I was advised that the car could be collected, however yet again on coming to collect the car, the fault came on yet again. The car was taken into the workshop whilst I was there, and then I was advised within the hour I could take the car as they believed the issue was resolved. However on driving the car all of 2 minutes down the road, the fault returned and I had to return to the dealership, so they could continue investigation.It’s worth noting at this point, I have been made aware that on delivery of the car issue were identified at this point as there were problems getting the car off the transporter. This was not disclosed to me at the time of my 1st collection point. I assume under the basis of Audi Teesside believing they had resolved. But this does suggest that potentially the car was released from Guildford Audi with a known problem?Following the second failed collection a further couple of weeks have gone by with limited updates during that period, and issues with calls made not getting through to get an updates, and when I did get through a promised call back was not received. As a result of this I made a further visit to Audi Teesside on the 19th June, to be told that a rout cause had now been established, requiring the need for some HV cables to be replaced due to water ingress.Obviously at this point I’m now a month on from purchasing the car that, with expected further delays due to expected paper work, back order parts and ultimately the repairs to be completed.My position is that I still want the car as a long standing Audi owner, I still have faith in the brand, but I do feel that support and remediation needs to taken to make this right, taking into consideration, the inconvenience of multiple trips to the dealership, the fact that I’m paying road tax and luxury car premium on a car i haven’t taken delivery of. Swap insurances around due to failed collections, and been unable to take relevant steps to sell my existing car that is now about to run out of MOT etc.My view is that the following outcome would be appropriate.1. Any and all action needs to be taken to expedite the parts needed as a priority to allow repairs to be made as quickly as possible. This should include also ensuring that any possible route causes associated with the water ingress cause are checked and remediated if needed2. The 1 year warranty provided should be re dated to the date that I do in fact collect the car.3. Given the situation and some wavering in confidence with the “Audi approved” I need some of reassurance, along the lines of an extend warranty being offered.4. Given I will have also lost time on the likes of last Mot, and service timeline, I think this also should be considered.My view is to solve for points 3&4, factoring in that I’m out of pocket for the likes of road tax and time spent on travel to and from dealership and calls made. Offering the extended 2 year service and warranty package as a gesture of good will feels like a fair resolution for both parties?I would like to call out that although I’m registering this compliant against Audi Teesside, the team at teeside including Tom, and Leanne have been very helpful throughout, to try and resolve the issues. This feels like the rout causes potentially starts at Guildford who I assume did the initial inspection and certification of the car.I look forward to your support and response in resolving this.

no one is ressponding to the cust. 9th

I completed the application for finance all was accepted paperwork signed, took a day off work travelled all the way to pick up car only to be told for some reason the finance had been declined without any reason given at all.Your salesman tried his best to find out why as it had been passed, but got no joy.I was absolutely disgusted, but in no way would blame the salesman as he was totally professional .

Collected car beginning of march, within 14 days contacted Craig Swash with regards to grinding / squealing brakes, very poor response from Craig, so following a few waste of time emails contacted service department direct to received an appointment for July Craig was copied in to all of the above communications and no response.

I had my vehicle serviced on 21 March 2026. Unfortunately, my initial experience with customer service was disappointing, and this has since been compounded by concerns regarding the accuracy of the service recommendations provided. Following the service, I received a service and health check report which stated that the front brake pads were over 80% worn and required urgent replacement, while the rear brake pads were reported as being over 60% worn and listed as an advisory item.However, following an MOT inspection on 15 June 2026, I was informed that the brake pads have substantial wear remaining and do not require replacement. In fact, there were no advisories relating to the brake pads on the MOT report.Had I proceeded with the recommendations made during the service in March, I would have incurred costs of more than £700 for work that now appears to have been unnecessary. Although i did not authorise the work, I am concerned by the apparent discrepancy between the findings of the service inspection and the subsequent MOT assessment, and I would appreciate an explanation as to how such significantly different conclusions were reached within a relatively short period of time.