As the nominated point of contact for Lookers (Group name), we write to inform you of a pending vehicle rejection of NV25TXR (reg number) under MDP T&C clause xx. Please refer to the rejection guidelines attached which have previously been communicated to you.The attached form gives an overview of the case. As per the process, please complete the form, involving your OEM and return to us within 14 days. Note that we will proceed with a rejection on xxx date unless you can categorically prove why this vehicle should not be rejected with official documentation from your OEM. We will not grant any extension to this deadline without official confirmation from your OEM.When the vehicle is rejected, it will be transferred back into your stock.Once this has been processed a member of our team will be in touch regarding the financial settlement. Any advance payment or additional options will need to be refunded to the customer by the dealership.Please note, if we do not receive a satisfactory update from you by 13/11/2025, we will proceed with the rejection.If you have any questions please let me know.

Arrived in person to purchase an RS3 priced at £55700 today at Stockton. Got told my golf r I wished to part exchange was immaculate - 50500 miles , owned since a demo from lookers (4 new tyres / new pads and discs / recently serviced ) and got offered only 14,700k as got told there was a cap. The car is immaculate. Every other valuation is considerably higher.I was ready to buy the car outright. If I was offered 15,500. (and that is lower then every part exchange valuation I have been given,) I would have paid a deposit / bought the Audi today. Very disappointed to be told sell your car private (which would be 18k plus and come back - which I won’t be).

Calm and polite sales man

Bilal was super helpful and friendly, he helped us with what we were looking for and answered all our queries. Wasn’t pushy and allowed us the time we needed to make decisions. It didnt work out for us this time but I will definitely be back because of the service Bilal provided.

Found getting through on the phone initially difficult, since then good communication. I thought Steven was very genuine and not pushy, which was very appreciated. Although I haven’t totally dismissed the vehicle, his patience and advice made our experience very pleasant.

My initial enquiry was handled smoothly and an appointment set-up for a few days later. I called reception with a query which answered very quickly to my satisfaction. My visit on the appointment date was handled in very friendly and efficient manner by all the colleagues I interacted with. Ahdil showed me the car and test drove with me. In the end I decided not to buy the car. It all seemed a bit bigger than I thought. I'm used to a smaller car. The vehicle was well presented and all the features were demonstrated to me by Ahdil. The visit was a pleasant experience. Even conversations with fellow clients were friendly chats.

I am writing to raise a concern regarding the service and record-keeping for my vehicle at Audi Teesside (NY73 KMV).On Thursday 26th June, I brought my car in following an oil inspection light appearing on the dashboard. I booked the vehicle in for a service, and it was my understanding that the inspection and any required work were carried out during that visit.However, in October, an oil change light appeared on the dashboard. I contacted the service department to book the car in once again and spoke initially with Carly, who informed me that there was no record of the June service/inspection on the system. She advised she would check with the garage and asked me to call back the following week.When I called back, I was advised that no update had been received. Despite assurances that I would be contacted, I received no further communication. I subsequently spoke with Liam, who again contacted the garage and confirmed that no service history was available. I would like to thank Liam for his help in trying to resolve this query; however, this process took almost a week and caused significant inconvenience.My concern now is that I am required to bring my car back to the garage again for an inspection and oil change (as there is no evidence of what work has been carried out) — incurring additional taxi costs due to the unavailability of courtesy cars. I would like to understand how this situation has occurred and how it will be rectified.Specifically, I would like clarification on the following points:1. Did any inspection or service work actually take place on 26 June?2. If work did take place, why is there no record of it on the system or service history?3. If no work was carried out, why was I not informed at the time of collection?4. How will this affect my car’s official service history, given that there is currently no documented 12-month/10,000-mile service, and my vehicle has now reached 14,400 miles?5. What steps will be taken to ensure that this service record is corrected and accurately reflected on my vehicle’s digital record and maintenance log?I am due to bring my car again to Teesside Audi on Wednesday 22nd October and would welcome some feedback prior to the appointment.

Very personable and hassle free, no pressure sales

Initial contact was a bit full on - however the guy who dealt with us when we went in to the sales room was really helpful and not pushy.

Tom was very helpful, but also relaxed and didn’t make me feel pressured at any time.