due to the ease of getting some vehicle keys and been left to look at a vehicle on our own without anyone being stood over us.and when needed any of our questions where answered.

03/10/25 vehicle in for service and MOT 10:20am Test booked at 11:00amNo contact so at 14:30 checked the vehicles MOT status… FAILED …. (Emissions at 9500 miles)I assumed that as the vehicle is under Audi warranty it was being repaired, heard nothing until 15:00 when I got a message asking me to authorise a payment of £225.60 to investigate the failure.I then tried for remind to call the branch to question the request as its under warranty… no reply and constantly cut off.I had to then get to the branch to discuss my issues with the billing. Passed to the warranty manager who conveniently had a copy of the small print and showed me the clause to pay an inspection fee…although I do not agree with this part I understand that is not a branch fault but Audi warranty.All of the delay informing me and not being able to simply phone the branch meant that I was without a car from Friday morning until Monday night.It was 17:05 on Monday the 6th when I got a call from a technician telling me that my car was ready to collect, there would be no charge to me as there was nothing wrong with the car at all and it had failed the emissions test due to the person testing it on the 3rd didn't get the vehicle sufficiently hot enough to perform the test, (specifically the cat and GPF).This is a fundamental basic requirement when testing a vehicles emissions and all the more critical on a performance vehicleI got the car back that night with the only offer of recompense being a lift to the garage the following day to collect it… not really the point being without my car another day.In my vehicle I noticed that the dash-cam had been removed from the windscreen and left loose on the passenger seat, why was this done and why was it not re-fitted. It raises more questions about the practices at the garage and does not inspire confidence.The rear parcel shelf had also been removed for some reason and not refitted properly.I was sold the vehicle as one of Audis flagship brands and fully expected the service of a similar standard, sadly on this occasion many things led to a very poor standard of service.I received a text message from the branch on the 7th of October stating that if in a survey I couldn’t score 5 stars that I should reply to the text to get a call to discuss what went wrong, a week later I’m still waiting for a response.My wife and I have been customers at the branch since 2012, having bought 7 vehicles, this experience is making me consider my options switching to another brand altogether.It’s a real shame as the staff are great, perhaps too few and taking on too many vehicles to service them properly and simply be able to answer the phone.I will be contacting the DVSA in regard to MOT practices and question the skill level of the technician involved.The whole experience has left me feeling very disappointed and not a valued customer.

Never even got a call back at all

I feel that although the sales person was very welcoming the environment is not.I have popped into Teesside Audi on several occasions prior to this and not one member of staff has approached me or even past the time of day.

All fine at dealership, no issues

Terrible service from Audi Teesside, I’ve owned Audi a6s since 2010 trading them in at 3 years old. I have always paid for a service plan, but after my car being serviced today they refused to reset the service light because they suggested jobs to be done at certain mileage, I refused for them to do as i would get them done at my local garage for half the price ie air filter, fuel filter. There excuse is that they can’t prove it’s been done , but that’s nothing to do with them . I also got a health check done stating in black and white the light is for my service which was completed by them, but still refused I will not be bullied into using there services.

Ahdil was polite, addressed all my questions, understood what I was looking for, and explained the finance options available to me. Arranged a test drive and followed this up with a call after. He was professional, polite, and listened to my needs, addressing them effectively. Thank you for being so helpful.

That’s such a lovely shoutout—Adil Riaz was a like a true gem! It takes real patience and professionalism to guide someone through a decision like that, especially when the choices are as tempting as the Audi Q4 and Q6. Your recommendation speaks volumes, and I’m sure Lookers Teesside Audi will be thrilled to hear it.If you ever want help comparing models or exploring features before your next visit, I'm sure Adil will be happy to assist.

Tom was warm and welcoming and full of knowledge. He made sure I was comfortable and provided answers to my questions. He listened to me and showed me different options to suit my needs.

Instant answer to questions provided videos quickly