Vehicle already sold, so why is it still being advertised???

Dear Sir or Madam,I am writing to submit a formal complaint regarding my recent visit to your garage and the attempted purchase of an Audi vehicle, which I consider a clear case of misrepresentation and highly unprofessional conduct.Before traveling to view the car, I had several conversations with your seller, both by email and by phone. In all communications, I was explicitly assured that the vehicle was new, in excellent condition, with no scratches, no damage, and no defects whatsoever. These assurances were repeated multiple times.Because I wanted to be absolutely certain before making a long journey, I asked for confirmation once again. In response, the seller sent me a short video of the car and verbally reassured me by phone that the vehicle was new and flawless. Based on these statements, I decided to travel to your garage.As a result, I lost over three hours of driving time, incurred fuel costs, tunnel fees, and wasted a significant amount of my time.Upon arrival, it became immediately clear that the vehicle was not new, but approximately five months old, with a mileage of around 2,000 miles, and — most importantly — in very poor condition. The car showed visible damage, scratches, and defects that were impossible to miss. After comparing the video I had received earlier with the actual condition of the car, it became obvious that the video had been deliberately recorded in a way that concealed the damage.When I confronted the seller about this, I was told that the damage “must have happened just now” and that he had not noticed it before. This explanation is completely implausible, as the defects are clearly visible and could not have gone unnoticed. This constitutes a clear case of deception.When I stated that, under these circumstances, I was no longer interested in purchasing the vehicle, the seller became rude, vulgar, and aggressive, treating me with complete disrespect. I find this behavior absolutely unacceptable, especially from a representative of a supposedly serious and professional company. I was not alone during this visit and have a witness to both the condition of the vehicle and the seller’s conduct.I am deeply disappointed by this experience. I will never visit your garage again and will not recommend it to anyone. At the very least, I expect you to take responsibility for this situation and consider reimbursement for the fuel and travel costs I incurred as a direct result of your employee’s misleading statements — not to mention the stress and inconvenience caused.I expect a formal response to this complaint.Sincerely,Tomasz

I was contacted by the booking department on Friday 6th February to book my car in for an MOT as it is due by the 10th March.I was advised there was no availability for this service until the 12th March.I expressed my dissatisfaction at this as I am paying for a service plan that could not be accommodated at my nearest branchI was advised I could go to a branch 1 hour away in Newcastle which is completely unreasonable or I could go to another dealership however I would have to pay. Both of these options would leave me out of pocket.Again I expressed my dissatisfaction at these alternatives as I am paying for a service and your company has not delivered that service.The gentleman on the phone said he would look into it and call me back in 10 minutes. I didn't hear from him again.I followed this up today (09/02/2026) by ringing the booking department again.Spoke to someone called Darren.Again I was told the same and that there was nothing they could offer me until 12th March.I asked what was I meant to do between the 10th March when my MOT ran out until the 12th, when they could book me in, I have work and need to use my car.Again I was told there was nothing they could do. I find it extremely frustrating that I am expected to take time off work because you cant fit me in for a service I am paying for.Darren advised he would email the service manager Chris Watson as a matter of urgency to ring me back and discuss. This was done around 12:45 today, again I have not heard anything.I am very disappointed by the service, or lack of, I have received from Teesside Audi.I would appreciate someone looking into this and actually ringing me back or alternatively just get me booked in for the MOT my car is due, by the date it is due.

Richard went above and beyond to help us with our recent enquiries. Clear information provided we left feeling much better informed.

Fantastic service once again from Ahdil

Looked after very well - unfortunately not possible to help me change cars this time

I was interested in a vehicle for sale but was discouraged by the no haggle pricing policy as, according to the car valuation tool on your own website, the value of the car I was interested in was valued by yourselves at nearly £2600 less than the sale price.

I was very interested in purchasing the blue 25 plate S3 you are advertising on your website with a trade in of my existing S3 (21 plate) but I withdrew after an overwhelming feeling of not being given a good customer service experience by your sales team who quoted a retail price to me over the one advertised despite requests for their best price!

Do you normally sell used cars with illegal tyres and seatbelt warning system faults?

No one answers the phone!No one to see me when I came through. Bought a car from another dealer