I recently returned my car for a Q5 recall and in addition to the required CH bolt adjustment a free inspection ? was carried out and a video forwarded to me with an attached defect report. which at best is i believe contrived, the issues in question are highly suspicious.An independent professional inspection has verified this and other reliable data also questions the validity of the Audi dealerships technician's decisions ,These dubious vehicle repair requirements (car mlg 1200 mls) and addressed as urgent, (red flagged) with material costs well in excess of market estimates, I believe, requires Trading standards to be made aware off.

Everyone is very welcoming, kind and always there to look after me every time I have been in.

Poor sales man

Dear Sirs,I’d like to raise a complaint about how my service booking for my Audi RS3 (SJ25 CXH) has been handled, and the costs/inconvenience it has caused me.This started when Lookers emailed me in September to advise my service was due soon. From there I was dealing mainly with Danielle Rocks by email to arrange the booking and to have it recorded as one of the two complimentary services agreed with Audi Ayr.On 30 October 2025 I asked for my service to be booked at Audi Wearside (and for it to be one of the two complimentary services agreed with Audi Ayr). I was later told I was booked in for 08:00 on 27 November 2025 Audi Wearside. I booked half a day’s annual leave and drove to Audi Wearside for the 8am appointment. When I arrived, Wearside told me there was no appointment for me. They then found there was a booking, but it was for 10:00 at Audi Ayr, not Wearside - a. 100's of miles away and b. not even at the same time I was told it was booked for !I emailed and Danielle admitted in writing that she made the mistake of not seeing that I requested Wearside.Because of that mistake I’ve:Lost half a day’s holiday from work,Driven to Wearside and back for no reason,Wasted fuel and had my service delayed even further, which I’m not happy about given warranty/maintenance.The car was eventually serviced at Audi Teesside on 18 December 2025 with collection/drop-off. After the service, the dash still showed “Inspection Due”.I emailed on 19 December about this and got no reply then chased again on 5 January, and got no reply. I ended up emailing happytohelp@lookers.co.uk because I couldn’t get a response.Danielle later confirmed by email that “the service light needs resetting” and said that Teesside would contact me, and that Teesside had already been chased more than once - despite that, Audi Teesside have not contacted me once at any point. How you can forget to reset the service light following a service is beyond me...What I then found especially disappointing was being told by Danielle that if I don’t hear from anyone in Teesside, I can “pop down” to Audi Teesside to get the light reset! With respect, that is not an acceptable solution given the amount of messing about I have already been through trying to get a complimentary service that was only granted in the first place due to service failings at Audi Ayr.After wasting my time and fuel driving to Audi Wearside because of a Lookers booking error, the car is then returned from a dealer service with the service/inspection reminder not reset, and I’m then expected to drive to another branch to fix another mistake again. That would mean more wasted time and money on fuel, for something that should have been done correctly during the service.I also raised a goodwill request because I was left out of pocket by the mis-booked Wearside/Ayr appointment. Danielle advised she could not authorise compensation. I then asked for this to be referred to a manager/someone who could authorise goodwill payments. Danielle replied to say she would check who it should be sent to / would escalate it. I have never received any outcome or response on that goodwill request.What I want to happen now1. Fix the “Inspection Due” issue properly (reset/check it) with minimal hassle to me. Given Teesside have not contacted me despite being chased, I want this arranged proactively, and I do not want to be told to “pop down” and spend more time and fuel fixing a Looker's mistake.2. Provide a reasonable goodwill gesture to cover the costs I’ve been left with because of the mis-booking on 27 NovemberI understand mistakes happen, but I should not be left out of pocket or expected to keep spending more time and money to correct repeated errors in the booking and servicing process, especially where the service was complimentary due to previous failures.Kind regards,Cameron Henderson

Terrible experience. Enquired about the car. I was told it will be ready to view Friday, collect Saturday. I was on route to view and recieved a call from the salesman to tell me the battery was flat. Not ideal when handing over almost 20k cash for a car. I came to view anyway and was told in simple terms "well change the battery but it's up to you" the tone and attitude of the salesman was very matter of fact and came across arrogant and not really brothered if they sale went ahead either way. I agreed for new battery on the pretext it'll be ready Monday. Monday came and a phone call it now needs a software update and it'll take 9 hours as this is standard procedure with a new battery. So why wasn't this communicated to me in the first instance? I was told it would be now ready for Tuesday. This was now affecting my ability to commute to work. So I asked the salesman please call me first thing Tuesday to confirm all OK. 0800 came and went. I called Audi Teeside at 0830, no answer. I tried twice again no answer. I had to attend a work meeting so called again at 0945 and NY call was answered. I asked for the salesman, "he's outside moving cars" it was clear to see my sale was not important and other business was. I asked to be called back straight away. 1005 still not call back, so I rang and asked for the salesman to which the person said they didn't know but will find him. He called back at 1020 byy this point I had to cancel work meetings and other business as I knew I wouldn't be able to commute that day. I was then told "the software update didn't fix the problem" what problem? I wasn't told there was a problem! I was clearly being lied to. At this point I said I'd like to cancel the sale as this is now become ridiculous and do not trust the car. The tone and complete dismissive attitude of the salesman was shocking, "OK that fine, bye" at which point I stopped him and asked for more detail on the car and while situation. He gave me some watered down reasons but was clearly not interested and didn't care. Terrible customer service. He said sorry a few times but the attitude was very disappointing. I asked for my deposit to be repaid and ended the call. Awful customer service. Clearly not interested. New BMW now bought instead.

Excellent

Craig Jones has been excellent unlike the Audi car I bought which has now been with you for 17 weeks still not able to be repaired, Seamus Watson has also acted promptly.

Good morning,Thank you for your response.The details are set out in the email chain below, but for ease I have summarised them here:• Vehicle registration at point of sale: DE21 FLW• Current vehicle registration: JL13ELL• Supplying dealership: Lookers Audi Teesside• Servicing dealership involved: Audi FarnboroughThere is no separate ticket or reference number that I am aware of at this stage — the correspondence relates to the Consumer Rights Act escalation raised regarding the above vehicle and the ongoing DPF-related repair issue.Please let me know if you need anything further to ensure this is referred to the appropriate team.Kind regards,James BellOn Wed, Jan 14, 2026 at 10:00 AM Customer Feedbackwrote:Good morningThank you for your email.We are sorry to learn that you have experienced difficulties with a Lookers dealership.Please could you confirm your ticket number/reference your email refers to and a vehicle registration number along with branch name, so that we can ensure that it is referred to the relevant team for investigation.Kind regardsLookers Customer Service & Resolution TeamFrom: James BellSent: 13 January 2026 18:22To: Vehicle Complaints; Seamus WatsonSubject: Re: Automatic reply: Formal Consumer Rights Act Escalation – Audi Q8 (DE21 FLW / JL13ELL) James BellExternal Sender: Confirm legitimacy before acting.Evening Seamus,I hope you’re well.I’m just following up on your email from 08/01/26, where you mentioned you would review the information and liaise with the relevant parties. As you noted this may take a couple of days, I wanted to check whether there is any update or indication of next steps.Please let me know if you need anything further from me.Kind regards,James Bell

We initially arranged to see an Audi S3 on Monday 29th December 2025 and were dealing with Bilal Agha. I must say from the outset that our poor experience was not the doing of Bilal, to the contrary, he was a gentleman and a pleasure to deal with.After a test drive and some initial negotiations we agreed upon a deal to purchase the Audi S3, which is where things took a decidedly bad turn. This was entirely to do with Bilal's boss, whom I assume was the Sales Manager. I do not know his name but he was an Asian gentleman.It was explained that we would need to collect the car ideally on Wednesday 31st December, I assume to do with the figures for that month. We explained that we could not do that as it was my mother's funeral that day. Whilst Bilal was sympathetic to our situation, his manager certainly was not. He tried to pressurise us into completing the sale as soon as possible and even went as far as insisting that we collect the vehicle first thing Friday morning, 2nd January 2026, but in doing that the extra two hundred and something pounds discounted from the car would be removed.So in essence, we were pressurised into making a rash decision on the spot to agree to collect the car first thing Friday morning and in the process pay an additional two hundred and something pounds for the privilege.This was something my wife and myself were not prepared to do and we walked away from the sale, later purchasing a similar vehicle from another Audi dealership.Bilal did contact my wife on Saturday 3rd January 2025, as he said he would do, explaining that the car had been discounted by £250 and if we were still in the market to buy it. My wife explained that we were not but thanked him for his call and explained that we would willingly have gone ahead and purchased the vehicle had it not been for the poor manners and tactics of the gentleman whom I assume was his Sales Manager.May I again re-iterate that this is not a reflection on Bilal, who was courteous, attentive and helpful at all times.Our experience was such a shame as we had travelled some distance to purchase the vehicle in question.

Dear Audi Customer Services Team,I am writing to formally raise a complaint regarding an ongoing issue with the reversing camera on my Audi NU23 UKO, which I obtained on a PCP agreement approximately 16 months ago.Since taking delivery of the vehicle, the reversing camera has been unreliable and has not functioned correctly. I have returned the vehicle to Audi on three separate occasions to have this issue addressed. On the first visit, the fault was acknowledged and repaired; however, the issue reoccurred shortly afterwards. During the second visit, I was informed that no fault could be identified as the camera happened to be working at the time of inspection. On the third visit, I was advised that a software update had been applied and that the issue should now be resolved. I was also instructed to contact Audi immediately should the problem persist.Unfortunately, the fault has continued. I have emailed on two separate occasions to report this, as advised, yet I have received no response. This lack of communication is disappointing and does not reflect the level of customer service I would expect from a premium brand such as Audi.In addition to the inconvenience caused, this fault presents a genuine safety concern. I am required to reverse my vehicle off my driveway onto a busy main road multiple times each day. This road is frequently used and is also an emergency service route. The reversing camera is therefore a critical safety feature, and its ongoing failure significantly increases the risk to myself, other road users, and emergency vehicles. It is unacceptable for a safety-related feature to remain unreliable for such an extended period.The ongoing fault has been highly inconvenient, particularly given that I am paying £450 per month for a vehicle that has not performed to the standard expected since the outset. Experiencing repeated failures of an essential safety feature over a 16-month period is unacceptable.Given the length of time this issue has persisted, the multiple unsuccessful repair attempts, and the safety and inconvenience involved, I believe it is reasonable to request compensation. I have been paying for a vehicle that has not been fully fit for purpose for a significant portion of my ownership, and I would welcome Audi’s proposal for appropriate goodwill compensation to reflect this.I would appreciate a prompt response outlining how Audi intends to permanently resolve this matter, as well as details of any compensation being offered. I would also welcome clarification on my options should the issue continue, including any remedies available under my PCP agreement and consumer rights.I look forward to hearing from you as a matter of urgency.Kind regards,