N.F.C's

I called after work to see if the car was ready (my booking was at 11:30am and I had dropped this off at 8:30am before work) as the vehicle tracking was not up to date and said it was in the workshop? The lady on the phone checked and said it was ready so I made my way over. When I arrived I had to wait 35 minutes. Everyone was lovely, offered drinks and were apologetic but thought it would have been a quicker process.

Disappointed that on the video survey report, my front two tyres we reported as "red" and requiring replacement. However, when I called to authorise and advise that my lease deal with Audi/VW was maintenance and tyres inclusive, I was told that you could not go ahead with the replacement of the tyres for another 1000 miles. Necessitating a re-booking and the associated inconvenience. Not good.

As always, I am very happy with overall customer service received from Lookers Audi

i booked a service and MOTonly to have the car returnedwith no MOTthis is by no means a complaintjust constructive criticism

Excellent service provided by Paddy Barry at the Teeside Garage very professional friendly helpful kept me up to date with my sale

Front of house staff, top draw!!!

Audi has become far and away the front runner for quality vehicles.

car was well cleaned at the end of service and free fitting of the audi data block was a nice bonus

Forgot to wash the car but did offer a complimentary wash when I was back in the area.First class service, from initial greeting through to picking the car up.